Customer Service Manager

Haramandeep Kaur Brar

** ******** *****, ********, ** L6R0E4 (H) 905-***-**** (C) 647-***-**** *********@*****.***

Professional Summary

Ambitious with excellent research, time management and problem solving skills. self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player that is attentive to detail and produces quality results. Skills

Work History

Let Nature Heal You Inc. – 1195 Meyerside Drive, Mississauga, ON o Executive Assistant/ Office Administrator – Started in April 2021. Reviewed sll administrative procedures, ensured all clients followed Covid-19 protocols in the clinic. Ensured all clients were timely scheduled for their appointments and informing the doctor of his daily schedule. Maintained inventory. Answered inquiries of clients, keeping the doctor informed of inventory and office supplies, updating waiting list, emergency list or cancelled list for appointments, taking pictures of the iris of clients, uploading on database, and forwarding/un-forwarding calls. Walmart Canada – 8300 York Regional Rd 27, Woodbridge, ON o Customer Service Manager – started in December 2020 after moving to another location of Walmart Canada. As a Customer Service Manager, I was responsible to ensure that Walmart offers the best customer service obtainable by answering the phone in customer service desk, listening to complaints of every customer and bringing the best possible solution for them. Investigations were carried out on challenges faced by customers such as incorrect price information and applied scanning code of practice, and on improvements that this specific store needed such as updating barcode updates and allocating products based on the barcode. Coordinated with management on initiatives for improvement of customer experience, and monitored the statistics on supports. Coordinated a team to meet daily goals. Walmart Canada – 900 Dufferin St., Toronto, ON

o Customer Service Manager – started in September 2019. As a Customer Service Manager, I was responsible to ensure that Walmart offers the best customer service obtainable. Investigations were carried out on challenges faced by customers, and on improvements that this specific store needed. Coordinated with management on initiatives for

• Fluent in English, Filipino, Punjabi

• Exceptional communication skills

• Proficient in management of resources

• Excellent listening ability and proficiency in

social perceptiveness

• Excellence and proficiency in time

management

• Goal-oriented focus, innovative, Quick learner

• Strong leadership ability

• Good Teamwork

• Excellent human relations

• Dedicated and meticulous—high level of

accuracy and attention to detail

• Skilled in Microsoft Office: word, excel,

outlook

• Experience within a networked

environment

improvement of customer experience, and monitored the statistics on supports. Coordinated a team to meet daily goals.

Royal Canadian Realty, Brokerage – 2896 Slough St, Unit 3, Mississauga, ON o Front Desk Administrator – Started working in June 2014 as a part-timer, got 1-2 weeks training and handled the whole front desk by myself at the start. Some of the duties involved are answering phone calls to book/cancel appointments, added/edited listings on MLS, received visitors at the brokerage, assisted with maintenance of social media accounts, accounted for the internal audit, reconciled bank accounts, prepared required reports, deposited cheques received in the bank, made sure office inventory was always in stock, and started preparing the brokerage’s operation manual. I got a raise in wages due to my abilities. Finally, I was promoted to being a Administrative Assistant in May 2016.

o Administrative Assistant – completed the operation manual, trained new front desk administrator, performed internal audit, handled front desk duties together with administrative duties. In addition to the front desk duties, I have trained agents with the real estate forms, prepared contracts, entered accepted forms into the system, made sure closings of homes happened on time, called lawyers for the deals completed, communicated with builders, ensured funds are received and deposited in right accounts, prepared and organized files, handled emails in a timely manner, created new bank forms to make it easier for agents and office staff to track the completed deals, and helped agents prepare contracts.

o Real Estate Salesperson – became a real estate salesperson in August 2018. Some duties included are following up on leads for buyers/sellers, negotiate and prepare contracts prior to sale/lease of property, inspect homes prior to listing them, prepare comparative market analysis, assist fellow agents with education and work, attend property closings and ensure all contract terms are met by both parties. Over The Rainbow Packing Inc. – 2165 Williams Parkway, Brampton, ON L6S6B8 o Administrative Assistant – started in September 2012 and stayed till January 2013. I oversaw inventory and office supply purchases, created periodic reports comparing budgeted costs to actual costs, ensured products packed during the day were shipped by the end of the day, and compiled general ledger entries on short schedule with 100% accuracy.

Golden Tax Services – 7071 Airport Road, Mississauga, ON o Receptionist / Administrative Assistant – started in December 2010 and stayed until July 2011. This job was taken as a volunteer and for experience in the work field. I entered financial data into the company’s accounting database, verified and reconciled data, provided an elevated customer experience to generate loyal clientele, streamlined daily reporting information entry for efficient record keeping purpose, and answered questions with up-to-date knowledge of sales and promotions. Education

York University – 4700 Keele Street, Toronto, ON M3J1P3 o BAS Administrative Studies – Accounting – graduated in 2016 and received a degree for equivalency of Bachelor of Commerce.

Humber College – 205 Humber College Blvd, Toronto, ON o Business Administration – Accounting Diploma – graduated in 2011.

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