Project Management Program Manager

Terraine Echols, MBA, PMP, CSPO

Atlanta, GA 678-***-****

**************@*****.*** www.linkedin.com/in/tbechols

Project Management Leader

Innovate and Lead Engaged Teams to Meet and Exceed Project Timeline and Budget Constraints

Senior Program Management and Senior IT Strategy Program Manager with over 15 years of experience leading high-impact technology programs and projects. Broad Strategy and (PMO) leadership experience, primarily in the Banking, information technology (IT) and manufacturing sectors. Develop strategy and leverage Project Management Institute (PMI) and Agile project management methodologies to manage project teams and provide high-quality deliverables. Manage, train, and develop top-performing teams and achieve internal and external client expectations as a strong leader and trusted advisor.

Cross-functional Team Building

Project and Portfolio Management (PPM)

Strategic Planning and Execution

Business Process Analysis

Process Mapping

Continuous Process Improvement

Change Management

Risk Assessment and Mitigation

Stakeholder Management

Budget and Forecasting

Agile Development Methodology

Professional Experience

NCR CORPORATION, Atlanta, GA

Senior Strategy Leader 01/21 – 01/24

Developed and led executive-level operations, created a commercial operations Playbook, and developed a plan to execute organizational strategic initiatives. Managed budbudgets andntained a portfolio of all Service (aaS) transformation programs, maintained budgets, and performed strategic data analysis for programs. Served as advisor to the executive leadership team regarding best methodologies and practices for efficiently accelerating and leading teams through change.

Delivered note-worthy effort in standing up new aaS Transformation PMO in M&A/Commercial Strategy and Operations organization within 11 months.

Implemented project governance framework, improving program execution, critical project risks, and stakeholder engagement.

Led deployment of new PMO office toolkit utilizing SharePoint and MS Office suite, ensuring smooth flow of project management process and improving project visibility for determining project status reports and influencing executive decision-making.

Provided subject matter expertise (SME) on bridging the gap between strategy and execution through leadership, awareness, strategy, and detailed plans for managing transformational change for the transition of NCR towards a defined future state.

Partnered with executive leadership to initiate technological, structural, and systems changes as part of a multi-pronged Global Enterprise Transformation initiative, streamlining business analysis planning processes and increasing reoccurring revenue by 55%.

NCR CORPORATION, Atlanta, GA

Senior Program Manager 04/19 – 01/21

Directed the creation of a new PMO for NCR Professional Services Consulting Group. Provided oversight for Program and Project Management teams that executed over 30 customer SaaS project deployments for NCR Professional Hospitality business unit. Produced quarterly business reviews, monthly forecasting, executive status, and governance presentations to evaluate project progress for executive leadership.

Designed and launched professional services PMO from level 1 maturity to level 4 within 2 years and headed enterprise customer issues from escalation to conflict resolution with a significant focus on optimizing customer NPS scores.

Developed companywide PMO standard operating procedures and modified current approaches, ensuring successful repeatable technology implementations.

Created and implemented a project design framework using Jira that reduced project timelines by 28% without sacrificing product quality.

Streamlined communication to cover operational gaps between customer expectations and engineering decisions.

PMO BUSINESS SYSTEMS CORPORATION, Atlanta, GA

Senior Program Manager 05/15 – 03/19

Steered team of Project Managers that delivered a portfolio of projects within scope and budget. Managed daily operations of a $20M program, including budgeting and forecasting, resource allocation, risk management, and quality assurance. Contributed to process improvement initiatives related to improving project delivery. Oversaw client service and account management, supervised internal and external consultants, handled daily staff assignments, planned and administered budgets, controlled income and revenue, and tracked program expenses.

Managed multiple agile teams within a large-scale business intelligence Software program, reducing release cycle times of new key performance indicators (KPIs) by 35%.

Established a scrum methodology strategy, increasing product releases by an average of 10% and delivering 34% cost savings.

Cultivated best practices by developing, directing, training, and mentoring top-performing project managers on the newly created repeatable project governance process.

Produced stage-gate process and monitored stages of the project plan process to organize and support the deployment, increasing project velocity by 20%.

Extracted and reviewed requirements and design by collaborating with stakeholders and utilizing Agile methodology to direct technical preparedness of information and system-driven modifications for the BI Data Analytics Elevate program.

IBM GLOBAL BUSINESS SERVICES (GBS), Atlanta, GA

Senior Project Manager 01/11 – 04/15

Guided teams to deliver project(s) spanning 1 or more business units. Managed resources, schedules, risk logs, and financial management to adhere to the stage gate process. Created contracts and project change requests to ensure successful and timely delivery. Ran day-to-day project activities to produce required deliverables.

Oversaw 10+ successful IT projects ranging from $25K to $1M, delivering within specified constraints of time and cost defined in business case.

Managed team of 15 ERP consultants that completed 3 enterprise projects, generating a 15% increase in Global Business Services revenue.

Implemented PMO strategic approach enabling project delivery resources to improve project documentation, training, and coaching.

Expanded business by overseeing international projects for CRM Siebel application and administered more than 1K system alterations and updates over 4 years while serving as the primary contact for system updates.

Applied Agile Scrum technical development techniques, delivering enhanced products, reducing failed changes, and improving cycle time by over 40%.

Provided operational leadership of offshore testing resources in India, identifying changes and resource needs for deployment, assigning modifications to global resources, and managing all issues regarding changes.

Directed and oversaw all workstreams throughout the Oracle product SDLC lifecycle using waterfall methodology, recognizing areas for improvement and providing training lessons, reducing software development time by 25%.

Additional Professional Experience

DELOITTE CONSULTING, Atlanta, GA

Business Analyst

CLOPAY CORPORATION, Gilbert, AZ

Business Operations Manager

Education and Professional Development

Master of Business Administration (MBA), Finance and Decision Sciences, Clark Atlanta University, Atlanta, GA

Bachelor of Science (BS), Business Management, Arizona State University, Tempe, AZ

Certified Project Management Professional (PMP), Project Management Institute (PMI), (2009)

Certified Scrum Product Owner, Scrum Alliance

Beta Gamma Sigma - Professional Affiliation

Selected Awards

Eminence & Excellence Award, IBM (2014)

NCR PS Hero Award 2020 and 2022

Philanthropy

Volunteer Coach, YMCA

Volunteer, Girls in Technology

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