Customer Service Call Center

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PROFE

SSIONAL SUMMARY

Proficient and consistent individual with a

anailstory94@gmailcom

professional capac

MIECA

DYE

CUSTOMER SERVICE

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to work ina call center, sales setting. Capability

efficiently with other team members and demonstrate exceptional communication sil, Loyal and dedicated worke

with a strong work ethic and time management and organization.

ACADEMIC BACKGROUND

KALIEDIOSCOPE YOUTE 2013

CENTER

HHA CERTIFI 2013

WORK EXPERIENCE

- 2017 To 2019

cusyonmen expuice 10/22- CURRENT JUVENILE DETENTION OFFICER

SNTHEM BLUE CRO HEILD MARION COUNTY /

in security

uns nob Mode rounds st speciied inter

need counts anc

Hob vers accounts Ssosrcheed

andl work areas for contraband,

(CUSTOMER SERVICE Received and inspected mat property and funds

Rol {rom visitors on behalf of designated javeniles.

Your RCI Wyndham Hotel Group) Carmel. IN 9/2016 12017

Customer Service Representative

Assisted guests with making, modilying and canceling reservations. COMPETENCIES

Responded to guest inquiries, requests and complaints via incoming and

‘outgoing alls ina timely manne.

+ Exhibit the abilty to work under pressure and possess good wt

‘oral communication ells

+ Effectively use erica thinking skis to resolve customer care concems:

i

‘and iseue compensation to guests based upon research and evaluation

‘ofthe concern

+ Documented and updated guest information and correspondence

through the Wyncare system

© MEDICAID/Me!

© RETENTION

# REPORT

© MICROSOFT OFFICE PROGRAMS.

FULLY PROFIC!

IN ALL KEY AREAS:

PERFORMS MANY COMPLEX FUNCTIONS.

# VERSATILITY

+ CONSISTENT

» SA ETARTES.

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