Project Management Manager

Angela Boston Resume **** Page * of *

ANGELA BOSTON

Lewisville, Texas, USA 469-***-**** ********@*****.*** https://www.linkedin.com/in/aboston/ INTRODUCTION

With over 20 years of hands-on project management experience, I bring a unique blend of business acumen and technical prowess to every endeavor. Recognized as a trusted advisor, I excel in navigating complex transformations and implementations across loyalty, retail, and tech sectors, delivering impactful results with a dynamic and results-oriented approach. WORK EXPERIENCE

Capillary Technologies 2013 – 2023 acquired Brierley+Partners April 2023 Director Professional Services April 2021 – October 2023 In my role as a project management and professional services leader, I orchestrated project delivery by guiding cross-functional teams and ensuring adherence to standardized workflows and best practices. I spearheaded the development and deployment of engineering, project, and product management workflows, significantly optimizing efficiency through the use of Atlassian and Smartsheet tools and automation. Leading a dedicated team, I fostered collaboration and innovation, empowering team members to excel in their roles. Additionally, I produced and distributed comprehensive reporting, which enabled informed decision-making, ensured alignment with strategic objectives, and drove revenue optimization strategies.

PMO Engagement Lead May 2017 – March 2023

In this position, I developed internal frameworks and processes for implementing client software platforms, both externally for clients and internally within the company. As the subject matter expert for project management implementation on the company's proprietary software, I served as the primary point of contact during Business Development, guiding clients through the initiation and planning phases of software implementation. Additionally, I facilitated seamless transitions to project management delivery teams after these initial stages, ensuring smooth follow-through to the go-live phase. Senior Project Manager December 2013 – May 2017

As a professional project manager and one of the team leads, I initially managed software maintenance projects for clients before transitioning to the implementation of new clients after one year. I facilitated cross-functional collaboration and resource allocation, consistently exceeding client expectations through effective communication and strategic planning. Utilizing both Agile and Scrum methodologies, as well as Waterfall and PMBOK processes, I ensured robust project management practices. Additionally, I began administering the Atlassian toolset, establishing standardized and lightweight processes for its use throughout the PMO and relevant work teams.

Angela Boston Resume 2024 Page 2 of 2

SKILLS

• Strategic Project Management: Expertise in navigating complex projects through meticulous planning, execution, and cross-functional collaboration.

• Change Management Leadership: Proven ability to manage and implement change initiatives, minimizing disruptions and ensuring alignment with organizational goals.

• Process Optimization: Skilled in developing and deploying efficient workflows using Atlassian, Smartsheet, and other advanced tools to enhance productivity and project outcomes.

• Innovative Problem Solving: Ability to devise and implement innovative solutions to overcome challenges, driving project success and stakeholder satisfaction.

• Clear Communication: Strong communication skills to articulate ideas and foster collaboration among team members, clients, and stakeholders.

• Data-Driven Decision Making: Competent in producing comprehensive reports and analytics that support informed decision-making and strategic planning.

• Methodologies: Proficient in Agile, Scrum and Waterfall. Additionally versed in the practices of the PMBOK, Lean Six Sigma, SAFe and ITIL.

• Leadership and Team Empowerment: Dedicated to leading and empowering teams, promoting a culture of innovation, collaboration, and continuous improvement. TOOLS EXPERTISE

• Microsoft Products (including MS Project, PowerPoint and Visio)

• Atlassian (JIRA, Confluence, Trello and Service Desk)

• Smartsheet

• Google Workplace

• Salesforce

• Tableau

• Gantt Charting

• Story Pointing Software

• Document Management Systems

• Financial Systems

CERTIFICATIONS AND LICENSES

• Scrum Master Certified (SMC), Scrum Alliance, #001153669

• Notary Public in the State of Texas, The Office of the Texas Secretary of State, #13444580-3

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