Training Content Developer

George Learned

**-** **** **., **** Lawn, NJ ****0 • Phone: 214-***-**** • ******.*******@*****.***

SUMMARY

I am a highly motivated, forward-thinking, and technically skilled instructional designer, project manager, content developer, and graphic designer with extensive experience in web design, instructor-led training, e-learning, and blended learning course development and implementation. My focus is on creating targeted training programs that meet the needs of participants across various industries.

My diversified work experience includes writing and editing technical documents, user manuals, pocket guides, quick-reference guides, white papers, annual reports, PowerPoint presentations, video tutorials, and course development for both soft and hard skills, as well as web content. I am technically adept at collaborating with senior management, stakeholders, and subject-matter experts to gather information, identify relevant data and audiences, and craft clear, concise training for target audiences.

AREAS OF EXPERTISE

• Project Management • Needs Assessment & Evaluations • Strategic Planning

• Curriculum Design & Mapping • ILT, IVT, CBT, Blended Learning • LMS Systems/SCORM Packaging

• Workshop Facilitation • Dynamic PowerPoint Presentations • Multimedia Development

HARDWARE/SOFTWARE

• MS Office (all programs) • MS Teams • WebEx/Zoom

• OKTA/Box • SharePoint • Newsweaver (web based)

• Adobe Photoshop • Adobe Illustrator • Adobe InDesign

• Adobe Acrobat-Form/Tagging • Adobe Edge Animate • Adobe Dreamweaver

• Adobe After Effects • Adobe Premier Pro • Adobe Audition/

• Adobe Captivate • SABA LMS/SuccesMatters • Articulate-RISE/Storyline360/360

• Lectora • ArcView/ArcMap • ArcGIS

EXPERIENCE

Wyndham Hotels & Resorts, Parsippany, New Jersey March 2019 to April 2024

Content Developer (Contractor) September 2018 to March 2019

Sr. Instructional Design, Learning & Development/Global Talent Management

An American hotel company based in Parsippany, New Jersey, with a net income of 299 billion. Described as the largest hotel franchisor in the world, with 9,280 locations and a portfolio of 24 hotel brands, including Baymont, Days Inn, Howard Johnson, La Quinta, Ramada, Super 8, Travelodge, and Wyndham.

Recent Summary: Responsible for supporting all department instructional design projects for both franchisee-facing and associate-facing programs. Provided instructional design services, including creation, development, maintenance, and enhancements of training solutions and materials as needed. Ensured all training deliverables were instructionally sound and consistent across multiple audiences. This included corporate compliance training on topics such as information security, sexual harassment, respect in the workplace, and global anti-corruption.

Led and/or conducted needs analysis with business stakeholders and subject matter experts (SMEs) to translate performance objectives into effective global training solutions (i.e., synchronous, asynchronous, and blended solutions).

Designed, developed, and implemented new training deliverables and programs, as well as maintained/updated ongoing materials in various formats, including facilitator/instructor-led, e-learning, virtual classroom, and self-directed learning. Utilized Active Training and Adult Learning principles, procedural guides, instructional videos, podcasts, and visual aids, using authoring tools such as Articulate RISE/Storyline 360, Captivate, After Effects, and Adobe Premiere Pro for course development and SCORM packaging.

Helped implement Wyndham Community, corporate-wide system changes for franchisees and corporate system users. I played a pivotal role in the change management activities, which ranged from individual projects to large-scale programs. These activities included conducting impact assessments, developing comprehensive communication plans, and designing training programs to ensure smooth transitions. One notable project was a digital transformation initiative that introduced new processes and applications for ordering brand-specific supplies. I collaborated closely with stakeholders to ensure all changes were effectively communicated and adopted, provided hands-on training and support to users, and developed detailed documentation to facilitate ongoing user adoption and process adherence.

Utilized project management tools such as Box for CMS and SmartSheets to drive and track project success by defining project expectations, managing project risks, determining communication channels, deliverables, and timelines.

JPMorgan Chase & Co., New York, New York July 2017 to July 2018

VP. Instructional Design, Legal Department

A leading global financial services firm with assets of $2.6 trillion, with a presence in over 100 markets, 150 countries, employing over 250,000 people that serve millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients.

Designed eLearning for JPMorgan’s Legal Department while working closely with senior management, SME’s and all lines of businesses across JPMorgan focused on career development paths for the Legal Department employees in areas such as how we did business, required CLE courses, financial literacy and other education opportunities utilizing SumTotal ELMS, Umbraco authoring tools, Articulate Storyline 360, Lectora, Captivate, After Effects and Adobe Premier Pro for course development and SCORM packaging.

Defined and measured learning strategy successes using analytics and electronic surveys to track and monitor metrics for weekly/monthly reporting to business partners and senior management.

Worked in Agile development environment partnering with colleagues throughout the firm to achieve common goals for developing eLearning courses and ILT presentations on national and international laws, regulations, policies, and ethics related to the financial industry.

Pioneer Natural Resources, Las Colinas, Texas March 2012 to July 2017

Sr. Instructional Content Developer September 2013 to June 2017

Content Developer (Contractor) March 2012 to August 2013

Pioneer Natural Resources is a large, 30 billion dollar, Texas-based independent oil & gas exploration, and production company.

Developed ILT and CBT compliance courses for oilfield operations into an interactive learning experience while adhering to government agency requirements, oil and gas industry standards and Pioneer’s policies and procedures utilizing LMS system SABA, authoring tools like Articulate 360, Lectora, Captivate, After Effects and Premier Pro for course development and SCORM packaging.

Project Fusion change management activities included the implementation of WorkDay Software, accompanied by comprehensive director and manager specific training materials and instructional videos. This initiative impacted 4,200 employees and over 10,000 contractors. My contributions involved conducting stakeholder analysis to identify training needs, developing a detailed change management plan, and creating tailored instructional content to facilitate a smooth transition. Additionally, I supported training sessions and developed metrics to measure the effectiveness of the training and adoption of the new system.

Managed and oversaw all special training projects, presentations, and email training alerts in partnership with HR and corporate communications. Utilized SharePoint and Newsweaver to enhance communication and collaboration.

EDUCATION

Production Art, Platt College, Oklahoma 73112

College Of Fine Arts, Kansas University, Kansas 66044

ONLINE PORTFOLIO/SAMPLES

http://learnedg.weebly.com

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