Business Development Account Management

ANDRE D. SMITH, ACHE

Houston, TX

832-***-**** *****.*.*****@*****.*** LinkedIn

Market Director, Business Development - Shriners Children's

A self-motivated and detail oriented executive leader in hospital systems and healthcare with specialized expertise in leading strategic account management teams, client innovation, oncology pharmacy and clinics, developing industry trends and growth strategies, and achieving innovative business growth. Representative expert in customer-facing with health system strategic account management, collaborating between teams, B2B SaaS sales, complex healthcare organizations and ACO’s, employee engagement, and client relations. Talent for creating processes and procedures that decrease costs, improve productivity, and increase profitability. A unique perspective in aligning industry trends, expanding service offerings, sales strategies, vision, mission, and goals to achieve customer success. Involved in community programs through his Board Membership with Rotary and Non-Profit Rescue Us Mission.

AREAS OF EXPERTISE

P&L Ownership

Complex Sales Forecasting

Database Management

Microsoft Excel and PowerPoint Sales Presentation Skills

Inside Sales Management

Field Sales Goals

Relationship Building

Process Improvement

Problem Solving

Strong Client Communications

Strong Analytical Skills

Sales Cycle Management

Manage Strategic Partnership

Healthcare Experience

Contract Negotiations

Strong Critical Thinking

Contract Value Proposition

Business Management

“Andre has an amazing combination of account management and people skills. He is competent and has exceptional business acumen and finds the right solution for customers. Andre is an exceptional people and customer leader.”

John McMillen, VP Business Development Two Trees Consulting

SELECTED CAREER HIGHLIGHTS

Established customer relationships, mediated conflicts, and integrated teams to expand and drive profitability. Over that time, I achieved a 100% client retention rate and cross-selling to grow organic sales of over $1M.

High-value customer-facing presentations to hundreds of hospital systems and health care providers to include value proposition, customer goals achievement, employee engagement, pricing structure, and client satisfaction.

Attained 5-8% growth year over year for P&L of more than $150M in revenue.

Provide Leadership by leading and managed high-performance teams and earned a 90% rate of employee satisfaction by fostering a work environment based on trust, transparency, and team member engagement.

Achieved a 6% overall cost reduction by using Lean Six Sigma, project management, and analytics to enhancing workflows, restructuring staffing, and eliminating inefficiencies.

PROFESSIONAL EXPERIENCE

HEALTH CARE COSULTANT 01/2023 – Present

Contracted Subject Matter Expert in Health Care and Pharmaceutical Industry

Client management, account planning, industry trends, content curation, collaborator, and implementation of a CRM development solution for an SaaS organization.

Consulting with Capizate Inc. to bring leadership, entrepreneurial insights, value proposition, key performance indicators, business plans, and expertise to growing sales teams for start-up businesses.

Promotion of marketing, business strategies, development strategies, product development, and program design for several organizations including Guidepoint, GL Group, Rotaplast, The City of Sugar Land, and The Dedham Group.

Financial acumen for small business evaluation and provided roadmaps for growth to emerging businesses.

Subject matter expert working with go-to-market strategies, marketing teams to research, support branding, content curation, strategic planning, pricing, and market awareness for new business development.

ANDRE SMITH 832-***-**** *****.*.*****@*****.*** page two

Pharmaceutical business development and subject matter expert on medication management, inventory management, pharmaceutical purchasing, drug distribution, data analysis, narcotic controls and tracking, as well as GPO supply chain management in physician clinics, hospital health systems, and IDN’s.

CARDINAL HEALTH 02/2002 – 12/2022

Promoted to National Director – Account Management and Operations (06/2012 – 12/2023)

Regional Director – Account Management and Pharmacy Operations (02/2006—6/2012)

Oversaw and streamlined operations for hospitals and associated pharmacies, including large health systems, retail, clinics, cancer care and Oncology clinics, and healthcare management across the U.S., Puerto Rico, and Guam.

Fiscal responsibility with P&L ownership for $150M+ in annual revenue, including budgeting and forecasting.

Proven leadership with technical expertise and problem solving in utilizing financial and clinical data visualization to drive organizational goals and decisions and the ability to execute tactically.

Healthcare sales channels experience by fostering client relationships management with key C-Suite clients using strategic communication and constructive feedback from clients to upsell and ensure renewal of existing business, exceed client expectations, and deliver financial results.

Improved customer experience by thinking strategically in creating partnerships and renewing 95% of all existing contracts, expanding services partnerships, and maintained stable or increased gross margins by establishing strong client relationships and upsell clients to meet their needs.

Created and delivered hundreds of client presentations, business plans, and industry strategies for business growth.

Executed change management using Lean Six Sigma as a guide for journey workflow mapping and operations excellence.

Managing a team by leading an executive leadership team of 15 directors as well as a larger team of 450+ employees to include cross-functional teams consisting of pharmacy operations, clinical operations, and account management.

Communicates effectively and has extensive experience in contract negotiations and RFPs with large health systems and government agencies.

Collaboration with corporate sales and marketing teams to develop targets, go-to-market strategies, new business development, revenue growth, and strategies with health system administration to win business and sales goals.

Part of a Corporate Compliance team to evaluate and put controls in place around waste, fraud, and abuse.

Professional development with talent management in interviewing, hiring, coaching, and performance reviews.

Flexibility and situational adaptability with extensive travel to cover client and territory needs.

Promoted to Director – Pharmacy Operations (02/2004 – 02/2006)

Director – Financial Operations (02/2002-02/2004)

Managed business and clients for 15 pharmacy locations across the Southern U.S., in both hospital and retail settings.

Oversaw the financial function for both pharmacy and hospital patient billing coding.

Led Lean Six Sigma projects around automation maximization, telemedicine, workflow enhancements, and supply chain efficiencies.

Lead a team that performed opportunity assessment and due diligence site assessments for new business sales.

Supervised purchasing for the pharmacy. Nutrition needs, and central supply departments.

Used strong verbal communication and management skills in hiring and training pharmacy-based staff across the continuum of pharmacy services.

Designed and was part of a build team for hospital information systems.

Installed pharmacy automation in Oncology clinics.

Was an assistant oncology practice operations leader for 12 Oncology offices in Eastern Virginia.

EDUCATION & CERTIFICATIONS

B.S., Business Management, Old Dominion University, Norfolk, VA

Lean Six Sigma Yellow Belt

Kaizen Leader

AREAS OF EXPERTISE

SELECTED CAREER HIGHLIGHTS

PROFESSIONAL EXPERIENCE

PROFESSIONAL EXPERIENCE - Continued

EDUCATION & CERTIFICATIONS

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