Data Entry, Customer Service, Manufacturing/production
Resume:
Rachel Downey
Maryville, TN *****
*********@*****.***
Work Experience
Repair Technician
Smith & Wesson Brands, Inc.-Alcoa, TN
January 2024 to Present
• Troubleshooting to repair damaged/improperly assembled firearms
• Keep inventory of tools and an assortment of parts
• Use pallet jacks to move inventory, totes, etc. throughout warehouse
• Sort firearms by AIP tag numbers and distribute to designated areas in packing, laser engraving, and shipping
• Pack and repack firearms in respective boxes with necessary accessories
• Use computer software like SAP to track inventory, check daily quotas, and review accessory list for a multitude of firearms
• Assemble firearms
• Use Scanner to input firearm data and take inventory of packaged firearms
• Pulling and stocking parts for different departments Office Coordinator
Results Physiotherapy-Maryville, TN
February 2023 to January 2024
• Greet patients with excellent customer service
• Check in and check out patients while taking copays
• Use Raintree to maintain patient load
• Communicate with doctors and insurance companies to ensure authorization is fulfilled and referrals are received before new patient intake
• Meet scheduled patient goals and copay collection goals weekly
• Answering a multi line phone while balancing work load
• Ensure plan of care faxes are sent to referring doctors, attorneys, or workers comp. Case workers when needed
• Cold calling new referral patients to get them on the schedule for an evaluation
• Data entry and occasional medical coding
• Abide by HIPAA guidelines
• Communicate through company’s online messaging app with other locations and physical therapists to ensure weekly goals are met and patient questions are answered
• Ensuring a 5 doctor office runs effectively
• Regularly call insurance companies and use websites like Cohere, Availity, OneHealthcare, etc. to acquire prior authorizations and benefits for patients’ treatment Teaching Assistant
ESS Education-Maryville, TN
April 2022 to February 2023
• Follow lesson plans
• Create consistent and cohesive learning experiences for the children
• Manage classroom efficiency to encourage classroom engagement
• Minimize distractions and create a positive learning environment for children
• Familiarize myself with emergency protocols; including fire drills, lock downs, tornado drills, and evacuation drills
• Work hands on in the special education classrooms Front Office Assistant
Volunteer veterinary hospital-Knoxville, TN
January 2019 to November 2019
• Processed new patient information
• Schedule patient appointments and follow up care
• Followed protocol when handling patient files in physically and virtually Designated Hitter
Walgreens-Maryville, TN
July 2018 to April 2019
• Cross trained in management techniques, pharmacy protocols, and photo counter production
• Stocked and replenished sales floor
• Followed detailed directions to set up sales floor displays
• Trained new sales team members
• Unloading truck shipments
McDonalds Crew Trainer
Maryville, TN
January 2017 to July 2018
• Train new employees for various job roles
• Run a Point of sales system efficiently
• Ensure customer satisfaction
• Multitask in a fast pace environment while ensuring quality Education
High school diploma
Skills
• Retail sales
• Team management
• Medical Scheduling
• Clerical Experience
• Administrative Experience
• POS
• Conflict Management
• Menu planning
• Classroom Management
• Budgeting
• Supervising Experience
• Teaching
• Time Management
• Organizational Skills
• Special Education
• Food Preparation
• Leadership
• Multi-line Phone Systems
• HIPAA
• Medical Billing
• Medical Records
• Insurance Verification
• Microsoft Outlook
• Workers' Compensation
• Data Entry
• Medical Coding
• Office Management
• Computer skills
• QuickBooks
• Front desk
• Typing
• Cash register
• Cash handling
• Customer service
• Clerical experience
• Organizational skills
• Phone etiquette
• Microsoft Office
• Administrative experience
• Data entry
• Communication skills
• Office experience
• Microsoft Excel
• Basic math
• POS
• Medical office experience
• Insurance verification
• Vital signs
• Working with people with developmental disabilities
• Working with people with disabilities
• Research
• Payroll
• Microsoft Word
• Filing
• Medical billing
• Medical coding
• Medical terminology
• Time management
• Writing skills
• Analysis skills
• Medical administrative support
• Medical receptionist
• Customer support
• Retail sales
• Financial sales
• Cleaning
• Google Suite
• Food handling
Certifications and Licenses
Driver's License
Assessments
Protecting patient privacy — Proficient
February 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
February 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Medical billing — Proficient
February 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
February 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Sales skills — Proficient
February 2024
Influencing and negotiating with customers
Full results: Proficient
Building relationships for childcare providers — Proficient October 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Written communication — Proficient
May 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Early childhood development — Proficient
February 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
October 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient February 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Recruiting — Proficient
February 2024
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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