Business Development Client Service

DOUGLAS S. CROCKER

**** ******* **, ******** *****, OH 44221

**** ****** **, ****** *****, FL. 32174

314-***-**** ● *********@***.***

SALES • SALES MANAGEMENT

Accountable performer with proven results in new business development, marketing, client service and sales. Engaging rapport builder; effective in building productive working relationships based on accessibility, client focus, professionalism and trust. Relaxed, persuasive communicator and presenter; skilled in selling benefits and value. Accomplished planner and time manager. Investigative, root-cause problem solver; always willing to go above and beyond to meet clients’ needs and expectations. Solid competitor with an industrious nature, a positive attitude and a passion for the sales process. PROFESSIONAL EXPERIENCE

TK GROUP, INC., Cherry Valley, IL 8/15/2000 - 5/6/2024 National Sales Manager

Recruited by OSHA compliance consulting firm to drive sales in nationally. Identify prospects in the industrial food and beverage, manufacturing, transportation and government market segments. Develop relationships with onsite medical directors and leaders across the safety, industrial hygiene, human resources, risk management and manufacturing functions. Educate clients on strategies for reducing health risks for employees; market employee health testing services. Develop and negotiate contracts in consultation with legal counsel. Resolve service delivery scheduling and logistics issues. Attend national and local trade shows to initiate relationships and develop sales leads. Follow up collections issues.

! Deliver year-after-year sales leadership. Launched 3 new services available to all clients saving several man hours daily.

! Contributed 11% of total sales, first year, with progressively higher ratios (to 60%) in the next 3 years.

! Managed $1.8 million in annual sales, adding at least $100,000 in new business annually.

! Managed national accounts including Dana Corporation, Federal Mogul, Gilster-Mary Lee, L&W Engraving, Lear Corp., Nestlé Purina, Textron, Eaton Corporation and Wabash National.

! Guide and coach 6 sales colleagues in account planning, business development, relationship management, time management and personal success strategies.

! Develop marketing materials and proposals; played an integral role in developing content and audio for interactive CD marketing tool.

! Participate in state and regional Industrial Hygiene, American Occupational Health Nurses Conference, American Society of Safety Professionals and Safety shows. HEALTH EVALUATION SERVICES, Sarasota, FL 1999–2000 Sales Executive

Marketed multiphase medical surveillance (OSHA compliance/diagnostic) services including phlebotomy, EKGs and chest X-rays to a client base similar to above.

! Designed and sold comprehensive, $1.2 million health and wellness program for Missouri Department of Transportation, covering 6,500 DOT employees, State Troopers and spouses. References available upon request.

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