Customer Service Representative
Resume:
Brandi Clark
Apache Junction, AZ *****
**********@*****.***
I’m interested in finding a career where I can utilize the skills I already have and learn new as I go on
my journey.
Authorized to work in the US for any employer
Willing to relocate to: Apache Junction, AZ - Mesa, AZ - Gilbert, AZ
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Circle K - Mesa, AZ
October 2021 to Present
• Inventoried stock
• Operated the cash drawer
• Resolved payment and order disputes
• Confirmed payments, refunds, etc.
• Provided assistance to customers as needed
• Keep cup, lids, straws, napkins, bags, and condiments stocked.
• Keep soda machine and coffee machines clean.
• Organize orders make sure we received everything we ordered.
• Maintain rules and regulations safety and training.
• Keep floors swept and clean while maintaining safety. Parking lot and gas pumps clear of deres and
safety.
• Keep inventory stocked.
• Provided excellent customer support. Learn to know your customers and be EXTRA all the time.
Machine Operator
KBR Inc - Phoenix, AZ
November 2020 to March 2021
• Completed daily production approval
• Assembled equipment according to blueprints
• Diagnosed and maintained commercial manufacturing equipment
• Ensured all equipment was running efficiently
• Packed and sorted containers
• Trained new operators
Material Handler
Kuehne+Nagel - Phoenix, AZ
December 2019 to October 2020
• Packing aerospace parts.
• Making list for material orders
• Creating purchase orders in SAP
• Train new associates
• Keep QSHE up to date
• Keep Honeywell learning HUB up to date
Material Handler
ProLogistix Temp Service - Phoenix, AZ
April 2019 to December 2019
• Packing aerospace parts.
• Making list for material orders
• Creating purchase orders in SAP
• Train new associates
• Keep QSHE up to date
• Keep Honeywell learning HUB up to date
Customer Service Representative
TeleReach Inc - Mesa, AZ
November 2018 to March 2019
• Answer calls on head set to
1. Create accounts
2. Take payments
3. Reschedule delivery
4. Fix etc problems
5. Upscale customers
• Outgoing calls to sale and upscale
Education
Diploma in Medical Assisting
Remington college - Tempe, AZ
September 2003 to May 2004
Diploma
Apache Junction High School - Apache Junction, AZ
August 1997 to May 2002
Skills
• Materials Handling
• Pallet Jack
• SAP
• Warehouse Experience
• Shipping & Receiving
• Assembly
• Manufacturing
• Computer literacy
• Customer service ASSESSMENTS Forklift Safety -- Familiar October 2020 Best practices and safety
hazards in forklift operation. Full results: Familiar Attention to Detail -- Familiar October 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information. Full results: Familiar Scheduling -- Proficient October 2020 Cross-referencing agendas
and itineraries to avoid scheduling conflicts. Full results: Proficient Warehouse Shift Leader --
Highly Proficient October 2020 Supervising warehouse staff and maintaining safety and security
standards. Full results: Highly Proficient Verbal Communication -- Proficient October 2020 Speaking
clearly, correctly, and concisely. Full results: Proficient Accounting Skills: Bookkeeping -- Familiar
October 2020 Calculating and determining the accuracy of financial data. Full results: Familiar
Manufacturing Fit -- Highly Proficient October 2020 Measures the traits that are important for success
in manufacturing roles. Full results: Highly Proficient Call Center Customer Service -- Proficient
October 2020 Applying customer service skills in a call center setting. Full results: Proficient
Numerical Reasoning Skills -- Proficient October 2020 Quickly and accurately performing basic
mathematical operations, recognizing numerical sequences, and interpreting graphs. Full results:
Proficient Warehouse Associate -- Highly Proficient October 2020 Assesses the tendencies that
are important for success in warehouse roles. Full results: Highly Proficient Mechanical Knowledge
-- Proficient October 2020 Understanding and applying mechanical concepts and processes. Full
results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or
certification, or continued development in any professional field.
• Microsoft Word
• Packaging
• RF Scanner
• Load & Unload
• Microsoft Excel
• Administrative experience
• Customer service
• Medical terminology
• HIPAA
• Typing
• Medical office experience
• Triage
• Front desk
• Medical scheduling
• Roofing
• Phone etiquette (3 years)
• Document review (1 year)
• Medical records (1 year)
• Healthcare (1 year)
• Health information management (1 year)
• OSHA
• Documentation review
• Windows
• Sales
• Leadership
• Communication skills
• Software troubleshooting
• Help desk
• Power tools
• Cash handling
• Analysis skills
• Industrial equipment
• Telecommunication
• Microsoft Outlook
• Basic math
• Data entry
• Call center
• Retail sales
• Technical Support
• Computer Networking
• Quality Assurance
• Troubleshooting
• English
Languages
• English - Fluent
Assessments
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting
Full results: Proficient
Warehouse associate — Highly Proficient
October 2020
Assesses the tendencies that are important for success in warehouse roles
Full results: Highly Proficient
Mechanical knowledge — Familiar
August 2021
Understanding and applying mechanical concepts and processes
Full results: Familiar
Verbal communication — Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate