Network Operations Infrastructure

Maurice Hinds

Network Operations Center Engineer

***************@*****.*** • 332-***-****

LinkedIn • New York, NY 10703

Seasoned professional with extensive experience in delivering high-quality network infrastructure and service optimization.

Instrumental in managing and troubleshooting complex network issues, ensuring uninterrupted network performance and availability. Skilled in monitoring and maintaining network systems, analyzing data patterns, and implementing solutions to optimize network efficiency. Proficient in utilizing various network monitoring tools and technologies to diagnose and resolve network problems promptly. Possess strong aptitude for proactive problem-solving, team building, and embracing change to translate into continuous operational improvements. Committed to excellence in network operations and customer satisfaction, leveraging breadth of technical expertise and effective communication skills.

Areas of Expertise

Team Building & Leadership

Network Security Protocols

Data Centre Management

Training & Mentorship

Technical Support

Network Monitoring & Maintenance

Metro Ethernet IP & VLAN Circuit Design

Continuous Operational Improvement

Performance Optimization & Reporting

Customer Support & Service Delivery

Troubleshooting & Problem Resolution

Network Infrastructure Design

Root Cause Analysis & Documentation

Network Configuration & Setup

Copper Splicing & FTTP Deployment

Professional Experience

Capable Telecom (contracted to Verizon Wireless), New York, NY

Field Technician

2023 — Present

Conduct comprehensive infrastructure upgrades, laying fiber optic and copper cables to enhance connectivity and performance capabilities of cell sites, meeting demands of evolving technology standards. Execute installation of outdoor cabinets (Delta) and associated hardware with precision, ensuring robust infrastructure to support deployment and activation of new cell sites. Troubleshoot and resolve any reported faults at cell sites, utilizing advanced diagnostic techniques to address issues and minimize downtime.

Implemented Baseband Equipment solutions strategically to facilitate seamless transition and optimization of cell sites for 5G connectivity, confirming compatibility and efficiency.

Configured and installed Power Distribution Units (PDU) alongside reliable backup battery systems, certifying continuous power supply to critical equipment for uninterrupted service delivery.

Hometime Entertainment Limited, Jamaica

Head End Coordinator

2020 — 2023

Supervised integrity and reliability of entire spectrum of video, audio, and data signals traversing intricate head-end system infrastructure. Engaged in crafting and application of bespoke Metro Ethernet IP and VLAN circuits, intricately tailored to meet specific requirements and demands of individual clientele. Spearheaded strategic deployment of critical network hardware components, including Switches, Routers, OLTs, and EDFA, across array of diverse hub sites, enabling expansion initiatives. Assessed functionality and compatibility of ONTs/ONUs sourced from diverse vendors, aligning with network standards and requirements prior to procurement.

Undertook vigilant and continuous surveillance of sprawling Metro Ethernet Network, diagnosing and rectifying any disruptions, while providing precise guidance to restoration teams on pinpointing fault origins.

Employed agile problem-solving strategies to swiftly resolve any technical hurdles encountered, ensuring minimal downtime and uninterrupted service provision.

Executed precise configurations of ONUs, optimizing functionality to streamline and expedite placement process for GPON services.

Facilitated onboarding sessions for newly recruited technicians, imparting essential insights into head-end operations, emphasizing safety protocols, and instilling adherence to industry best practices, maintaining documentation standards for operational transparency and accountability.

Columbus Communications Jamaica Limited, Jamaica

NOC Tier2 Technician & Technical Services Technician

2009 — 2018

Crafted and deployed FTTP data circuits customized to meet unique requirements of clients, organizing backbone and customer premises equipment for uninterrupted connectivity and effective VLAN administration. Offered ongoing support to FTTP customers, promptly addressing any issue arose to confirm uninterrupted connectivity and customer satisfaction. Collaborated with Voice and Transport Engineers to apply voice and transport solutions, providing necessary support and assistance for successful employment.

Assisted IP Engineers by presenting support and expertise in managing Metro Ethernet Backbone, optimizing network performance and reliability.

Set up and configured Customer Premises Equipment (CPE), such as CSU/DSUs and transition modules, for T1 and fractional T1 circuits, optimizing data transmission efficiency.

NOC Technician (Tier1)

Oversaw and troubleshoot network infrastructure of Flow across all Points of Presence, proactively tackling reported issues. Monitored FTTP customers, nodes, and services, as well as HFC nodes and services, while maintaining reporting and ticket logging. Led hourly scans on video products, pinpointed problematic channels, and escalated issues for resolution. Followed up on issues from previous shift, certified awareness, sought resolution, and informed incoming personnel, escalating faults and outages to relevant parties. Coordinated with affected customers’ and departments, cooperating with responsible personnel for issue resolution and engaging with customers. Documented issues using ticketing application, and prepared Fault Clearance Reports for unplanned service disruptions.

Provided updates to escalation personnel, customers, customer-facing departments, and external Network Operation Centers as needed based on situation.

Ensured optimal equipment performance by monitoring environmental conditions in NOC, supervising corporate network connectivity across all locations, and managing security cameras at NOC and various sites.

Analyzed Composite Bandwidth usage graphs for links and collaborated Planned Maintenance Operations or fulfilled customer information requests, such as emailing bandwidth usage graphs.

Kept track of resolution progress and expedited process by delivering necessary information and in-house support to personnel working on fault resolution.

Conducted in-house troubleshooting and aided external personnel by executing tasks such as fiber shots, providing loops, leading visual checks, offering port information, and fulfilling other requested procedures.

Additional Experience

Field Contractor Independent Contractor (Cable and Wireless) Kingston, Jamaica

Test Desk Technician Cable & Wireless Jamaica Ltd., Jamaica

Education

Bachelor of Science (BSc) in Information Technology, 2019 University of the Commonwealth Caribbean, Jamaica

Associate of Science in Management Information Systems, 2017 University of the Commonwealth Caribbean, Jamaica

Certifications

Optimizing Converged Cisco Networks (ONT) - Pursued CCNP Curriculum, 2010 Heart Trust NTA, Jamaica

Cisco Certified Network Associate (CCNA), 2007 Heart Trust NTA, Jamaica

Key Modules: CCNA 1 Networking Basics CCNA 2 Router and Routing Basics CCNA 3 Switching Basics and Intermediate Routing CCNA 4 WAN Technologies

Certificate in Micro-Computer Technology Practice & Certificate in Digital Technology Practice University of Technology in Jamaica, Jamaica

Key Modules: Electrical & Electronics Principles 1 Solid State Electronics Digital Circuits 1 Digital Circuits 11 Micro Computer Basics Micro Computer Interfacing 1 Computer Operation 1 Computer Architecture Computer Repairs & Servicing Computer Network

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