Customer Service Representative

Beatrice P. Lubel

***** *** ****** ****** #*, Palm Desert, CA 92260

Cell: 760-***-**** ************@*****.***

Objective: Seeking for a Full time or Part time job. Education & Training

College of the Desert Palm Springs, California Aug 2018-present Child Development Courses

MAYFIELD COLLEGE Cathedral City, California July 2011-May 2012 Medical Front Office/Billing

SANTA BARBARA BUSINESS COLLEGE Palm Desert, California Feb. 2008–July 2010 Associate of Science, Business Administration

REGIONAL OCCUPATIONAL PROGRAM Indio, California Jan. 2001–Sept. 2001 Certificate, Microsoft Office

Volunteer:

Eisenhower Hospital Boutique Rancho Mirage, California Jan. 2012-Aug. 2012 Lucy Curci Cancer Center Rancho Mirage, California July 2012 – Dec 2013 1st Christian Church Desert Hot Springs, California Aug. 2015 - Oct. 2018 Palm Springs International Film Festival Palm Springs, California Dec. 2016 – Jan. 2017 Work Experience

AGUA CALIENTE CASINO: Rancho Mirage, California August 2023 – Dec. 2023 Part-time Ace Club Representative: Greeting guests, resolving guests concerns, enrolling new club card members, supporting phone operations, and organizing various projects as needed and basic Concierge. Ronald Reagen Elementary School Palm Desert, California Feb. 2023-Present Part-Time Afterschool Program Recreation Leader: Supervised 21 students from grades 4th graders, coordinated activities, Lesson plans, Homework support, Sanitized classroom, and school equipment, group sessions.

Living Desert Zoo & Gardens Palm Desert, California Sept. 2022-April 2023 Seasonal Part time Retail Associate: cash register, stocking, greeting, customer service, and light cleaning.

Walmart Palm Desert, California Feb. 2020-Feb. 2021 Front Line Cashier: Provided positive customer service, Register includes Scanning groceries, Handling cash, credit card transactions. WIC & EBT providers and Resolving customers’ issues. Desert Isle Palm Springs, California July 2017 – Jan. 2019 Front Desk Agent: Checking In & Out guests & owners, Reservations, Night Audit, Guest relations, Handling cash & credit transaction, answering phones, Data Entry, Light Clerical, and basic Concierge. Software: Opera and Citrux.

Desert Oasis Welks resort: Cathedral City, California Nov. 2013- Nov. 2015 Guest Services: Filing guests’ receipts, answering incoming & outgoing calls, Handling cash & credit card transactions, Bonus Time, Computer skills, Registering guests, Dispatch calls, Reservations, Light Clerical and Basic Concierge.

Eisenhower Hospital: Rancho Mirage, California Dec. 2011–Nov.2013 Data Entry Clerk: Verify Medical Insurances online & telephone, Scanning, Handling Medical call Daily Tasks, Demographics, Basic billing, Handling Medical Records, Data Entry, Basic Front Office, Scheduling appointments.

AGUA CALIENTE CASINO: Rancho Mirage, California Sept. 2007 – May 2011 Club Paradise Representative: Welcoming bus tours, greeting guests, resolving guests concerns, enrolling new club card members, supporting phone operations, selling concert tickets, and organizing various projects as needed and basic Concierge.

PALM CANYON RESORT & SPA: Palm Springs, California Apr. 2002–Aug. 2007 Front Desk Agent/PBX Operator: Registering guests short-term and long-term visits, created basic spreadsheets daily activities, Filing guests’ folios, PBX Multi-console, Concierge services, Reservations. Software: Timeshare Ware & Opera

Dollar Rental: Palm Springs, California July 1999- Sept 2001 Front Desk Agent: Booking car reservations (online or phone), Handling issues with customers, Data Entry, Answering phone lines, Light clerical, and Handling cash or credit cards, upselling insurances, or upgrades.

Other Related Experience:

Two Bunch Palms Elementary School Desert Hot Springs, California October 2022-present On-call Substitute Supervision Aide: Supervise children (K-4th grades) on playground and cafeteria. Sacred Heart Catholic School Palm Desert, California Aug. 2021-June 2022 Kindergarten/2nd grade Teacher’s Aide: Assisted and support the instructor, address behavioral and assisted on the playground, help with schoolwork and homework, correct papers, daily activities, group sessions

Think Together Program Palm Springs, California Aug. 2020-July 2021 Part-time Program Leader: (After school program). Supervised 7 students from grades K-5th, Coordinated activities, Lesson plans, Homework support, Sanitized classroom, and school equipment, group sessions. Strong Foundation Learning Center Thousand Palms, California Oct. 2019-March 2020 Preschool Teacher’s Aide: Assisted and supervise children, address behavioral and learning issues with parents, sanitized toys and play equipment each day, give one-on-one to children and maintaining overall focus on the group.

Additional Skills: Computer Software: Microsoft Word, PowerPoint, Outlook References: Upon Request

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