Customer Service / Computer Operator

Curriculum Vitae

Personal Data:

Family Name:

Shetty

First Name:

Pushparaj

Date of Birth:

08th May 1979

Place of Birth:

Mumbai

Email:

****************@*****.***

Mobile:

+91-(0-989******* / 922-***-****

Objectives:

Looking for a career in a dynamic environment. Seeking a position to utilize my skills and abilities in the industry that offers security & professional growth while being resourceful, innovative and flexible.

Availability:

Immediate

EDUCATIONAL QUALIFICATION:

August 2008 to August 2009

Post Graduate Certification in Hospitality Management from BHMS, Business & Hotel Management School, Luzern, Switzerland

June 1997 to April 2000

Bachelors of Commerce

University of Mumbai, Maharashtra State Board, India.

WORK EXPERIENCE :

June 2023 till date Network Co-Ordinator

Raj Software Technology (I) Ltd

Work Description: Conducting Franchise development Monthly Audits. Preparing Audit reports and providing Marketing as well as administrative support to the franchise Centre’s

Providing assistance to Franchise investors with Computer Education Centre-related issues which involves Admissions, Billing, Payment Issues, Products & services related queries, technical queries.

Mar 2021 till May 2023 Team Leader

Eureka Outsourcing Solutions Pvt. Ltd.

Work Description: Handle a team of Customer Service Executives attending & resolving customer queries and complaints over web chat.

providing assistance to Stock market investors with trading platform service-related issues which involves: Billing related issue, Payment Issues, Products & services related queries, technical queries

Mar 2020 till Dec 2020 Customer Service Executive

Capita India Ltd – India

Work Description: Verifying & Issuing TV license as per requests in back-end operations.

Offer Products and services information to customers

Assist customers in making online payments

Briefing the team with process updates

Assisting team queries, helping them process requests faster

Sep 2019 till Jan 2020 Knowledge Engineer (Customer Support -: Web Chat)

Accenture Services Pvt. Ltd.

Work Description: Customer Support - Web Chat, Attending & resolving customer queries and complaints over web chat. Providing assistance to US customers with their telecom service- related issues which involves: Billing related issues, Payment Issues, Products & services related queries.

July 2016 till Sep 2019 Team Leader - Presales (Dept : Business development)

Datamatics Business Solutions Limited

Work Description: following work done -Web research to build Company Profiles for generating Business contacts, Conduct Email Campaigns, Sorting responses from the email campaign, Forwarding Responses, Prepare daily reports of team performance & attendance. I also take interviews for new recruit. Perform Team Appraisals conduct team meetings.

Jan 2013 till June 2016 Senior Research Associate – Market Research (Dept : Business development)

Datamatics Financial Services Limited

Work Description: Web research to build Company Profiles for generating

Business contacts, Conduct Campaigns, sorting responses, Forwarding

Responses, Prepare Daily reports of team performance& attendance.

Dec 2006 to May 2008

Crew Controller - In-flight Department

Jet Airways (I) pvt ltd.

Work Description: Handling daily operations, Rostering Cabin crew for flights, Handling crew queries, Monitoring flight connections,, Informing the cabin crew about their flights in detail, providing flight information to the crew as well as the ground staff, coordinating with the crew, transport department as well as office staff, Assisting the supervisors, replying mails, Assisting HR department during exigencies.

Nov 2003 to Dec 2006

Senior Customer Service Executive in BPO industry.

Intelenet Global Services Limited

Work Description: Working for a US process-Trans Union (Credit Bureau). Back-office operations, Processing highly confidential data of the US citizens credit history updates, sending Disclosures to US citizens. Meeting Target, productivity as well as Quality set by the clients. Conducting ON Job Training for freshers.

Language Skills:

English:

German:

Hindi :

Marathi :

Good in reading, speaking and writing

Basic hospitality related in speaking

Good in reading, speaking and writing

Good in reading, speaking and writing

IT Skills:

Ms-Office, Basic of Tally, Fidelio version 8.

Passport Details:

Passport no. : N6312323

Date of Issue : 14/01/2016

Date of Expiry. : 13/01/2026

INTERESTS :

Music, Travelling, Group activities.

Permanent Address:

22, Shakil Nivas CHS,

Mahakali Caves Road, Andheri (E).

Mumbai: -400093.

Maharashtra, India.

Mob: 922-***-****.

Current Address:

J Avenue, J37, Rustomjee Evershine Global city,

Narangi Bypass road, Dongarpada

Virar West.

Palghar: 401303

Declaration: The above given details are true to the best of my knowledge.

Mr. Pushparaj M Shetty.

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