Customer Service Independent Contractor
Resume:
Nichole Palmer
Taylor, MI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Independent contractor Courier/ manager assistant
ProMed Delivery-Royal Oak, MI
July 2008 to Present
• As a courier I am responsible for the organizing and maintaining of deliveries in a predetermined area. I must arrange and organize deliveries in a timely manner so all customers received their items on time according to the type of route I am on. As a courier I represent the many companies that we deliver for. It is my job to maintain an adequate customer service experience from start to finish.
• As an independent contractor it is my responsibility to maintain all records of income and expenses and tax information.
• As an assistant manager it is my responsibility to assist in the organizing and maintaining the drivers of 21 other routes. On a daily basis it is my job to pull audits and make sure that every driver has all deliveries that are listed on the manifest for the day as well as submitting driver settlements to the human resources department.
Independent Contractor Marijuana Delivery
Dispo-Hazel Park, MI
January 2023 to September 2023
Working as an IC driver delivering orders and collecting payments along with whatever else it may entail to achieve prompt delivery and customer satisfaction. I have a lot of experience and many excellent customer reviews. I have learned much about the packaging and dispatch process and am fully capable of learning anything else I need to know.
Automotive Biller
Dearborn Pontiac Nissan-Taylor, MI
January 2000 to September 2007
Separate the vehicle deals. Do all paperwork necessary to get titles for purchases and trade ins. Automotive Biller
Westborn Chrysler-Dearborn, MI
August 1996 to January 1997
Education
High school diploma
Cass High School - Cass City, MI
May 1991
Skills
• Courier
• Delivery Driver Experience
• Assistant Manager Experience
• Driving
• Tax Experience
• Customer service
• Communication skills
• Basic maths
• Leadership
• Customer service
• Cash handling
• Merchandising
• Retail sales
• Driving
• Tax experience
• Cash register
• Basic math
• GPS
• Communication skills
• Delivery driver experience
• Phone etiquette
• Inventory control
• Sales
• Computer skills
• English
• Stocking
• Organizational skills
• Time management
• Clerical experience
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
February 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Delivery driver — Proficient
February 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Outside sales — Proficient
September 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
September 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
February 2023
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Relevent work experience:
• Assistant manager- Emro Marketing(Speedway)
• Self employed Avon business
• Automotive Biller and Coster-Dearborn Pontiac Nissan and Westborn Chrysler .
• I am hoping to start with a company and assist in the success and growth of the business. I am a very hard worker.I have been praised for my customer service skills by many of my numerous delivery customers.I am punctual and follow instructions well but can also lead myself. I am usually considered a good, strong and fair leader. I am reliable, organized, precise and thrive well under pressure as well as being an excellent multi-tasker. I take pride in all jobs that I perform which leads people to call on me when they need a job well done. I sincerely hope you will consider meeting with me so I can show you all the ways that I can be an asset to your business. Business references:
Phil Burgher-Manager ProMed-586-***-****
Brad Karas-Manager ProMed-734-***-****
Cheryl Tedder-Manager Emro Marketing-248-***-****
Personal References:
Paul Crider-313-***-****
Ron Collard-734-***-****
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