Customer Service Inventory Control

Gauresh Patel

**** *** ***** *** **** CA **********@*****.*** 408-***-****

Summary: Over 20 years of experience in customer service to providing leadership and insight into industry tactics to increase sales and improve customer satisfaction. My goal became to ensure customers came back and received excellent services. Skills

● Very good in dealing with numbers

● Ability to work under pressure

● Retail Management

● Inventory Control

● Excellent custom service

● Quick learner

Work Experience

Manager Assistant at Kreesh Hardware July 2010 - April 2023

● Oversaw a team of 14 employees, provide leadership, and training

● Handled book-keeping transactions and records of the goods sold, business had approximate sales of $260,000/ yearly

● Resolved client issues

● Helped clients ensure their project needs were met by advising materials needed for builds

● Created relations with new clients and maintained on going relationships with existing clients

● Increased sales revenue by 25% within one year by guiding clients on their needs with their builds

● Implemented changes for inventory management resulting in decreased damaged goods and decreased excess inventory

● Dynamic market pricing to ensure clients are happy with their purchases Manager at Patel Hardware July 2007 - June 2010

● Provided customer service for approximately 130 customers per shift

● Handled book-keeping transactions and records of the goods sold, business had approximate sales of $75000/ yearly

● Handled banking transactions for the business

● Visited client sites to ensure large orders were delivered without delay and resolved any issues

● Sign off on all inventory reports for incoming and sold products Assistant Manager at Patel Hardware Oct 2005 – July 2007

● Trained new employees

● Created inventory reports of all items

● Resolved Customer complaints and concerns in a timely manner

● Daily walkthroughs of site before and after store opening to ensure store is clean and organized

● Ensure stock numbers are correct and resolve any discrepancies

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