Customer Service, Accounts Receivable, Collections, Data Entry and Rec

Patricia Williams

Telephone (H 832-***-**** (Cell) 404-***-**** *******@*******.***

PROFESSIONAL SUMMARY

Over 5 years’ experience working in a high volume, deadline driven environment. Proven ability to work well under pressure with excellent communication, time management skills, strong analytical and problem-solving skills demonstrated in successful resolution of customer issues to maintain customer loyalty. Ability to maintain confidentiality working independently or in a team environment. Ability to multi-task while maintaining a high level of accuracy. Recognized as a dedicated worker who is tactful and diplomatic in handling internal and external issues with a willingness to learn and adapt to changes in order to achieve the goals of the organization to which I am employed.

Technical SKILLS

MS Word

Outlook

Excel (Basic)

Microsoft Dynamics AP, SAP, Quick Books, Accpac and Great Plains

Data Entry Management

Customer/Vendor Invoice Management

Knowledge of General Accounting Principles and Procedures

Education

Canadian College of Business and Technology

April 2014 – April 2015

Diploma - Accounting and Payroll Administration

PROFESSIONAL EXPERIENCE

Abrams Towing(Canada)

July 2016 - Present

Accounts Receivable/Collections

Monitor the accounts receivable aging and contact customers to secure payments on outstanding balances

Research any payment discrepancies

Acknowledge customers email and/calls within 24 hours

Identify problem accounts and deliver timely and acceptable resolution; and escalate if needed.

Resolve customer issues to minimize payment disputes and accounts receivable adjustments

Build relationships with customers to ensure superior customer service

Processing of credit card payments

Uploading of invoices in various supplier portals

Canada Cartage

December 2015 – June 2016 Contract

Billings Associate

Processing drivers pay and billing of customer invoices

Maple Lodge Farm Ltd.

May 2015 - November 2015 Contract

Accounts Receivable Clerk

Processing credit notes

Acting in a collection capacity, providing excellent customer service regarding collection issues such as client payment discrepancies, monitoring and reconciling accounts

United Cleaning Services

September 2011 - March 2014

Billings and Collections Coordinator

Processing of periodic and monthly invoice billings

Acting in a collection capacity, providing excellent customer service regarding collection issues such as client payment discrepancies, monitoring and reconciling accounts

Application of cheque’s and EFT payments to relevant accounts and ensuring that bank deposits are made daily

Ensuring accurate invoice pricing, handling discrepancies and making appropriate changes when necessary

Handling of incoming and outgoing mails of the department

Printing of Statements and Trial Balances

Assessing Aging Report on a weekly basis to track and measure the payment status of customers

ATNE(All Techneek Electronics)

July 2010 - August 2011

Data Entry Operator

Entering data with accuracy and speed

Affiliation

2015-Current

Kennedy Road Tabernacle - Children's Ministry

Achievements

Analyzed and resolved or reconciled complex accounts

Maintaining at least 95% collections

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