Customer Service Team Members
Resume:
Chris Bonilla
*** * **** ****** ********* *B New York, NY 10019
********@*****.***
Professional Summary
Proven leader in security and customer service, excelling in surveillance and relationship building at Needlander. Enhanced safety compliance through diligent patrols and inspections, fostering a collaborative team environment. Demonstrated ability to work under pressure, achieving a significant reduction in security incidents. Skilled in verbal communication, ensuring a welcoming atmosphere for guests and team members alike.
Key Skills
Team Leadership
Safety & Security Procedures
Security Management
Surveillance
Physical Security
Relationship Building
Threat Assessment
Working Under Pressure
Reality and Punctuality
Safety Awareness
Team Player Mentality
Verbal Communication
Experience
Theatre Security April 2014 – April 2024
Needlander New York, NY
Ensured safety compliance by following company protocols and conducting regular inspections of the treating area.
Supported team members, fostering a positive work environment that promoted collaboration and open communication.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Delivered high-quality patrolling by adhering to established procedures, guidelines, and quality standards.
Barista October 2014 – October 2015
LePain Quoitidien New York, NY
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Theatre Usher May 2010 – May 2014
Needlander New York, NY
Greeted customers with smile and provided friendly, knowledgeable service.
Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Seasonal Closer October 2009 – December 2009
Disney Store New York, NY
Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Cashier March 2008 – November 2008
McDonald’s New York, NY
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
After School Care Assistant September 2003 – August 2005
Police Athletic League, PAO New York, NY
Worked effectively in fast-paced environments.
Worked independently and collaboratively in a team environment.
Maintained clean and organized spaces for students, ensuring a comfortable and sanitary environment conducive to healing.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Landmark High School
New York, NY
High School Diploma
References
Available upon request.
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