Task Force Customer Service

Proficient in Windows, XP, Intellligence Manager, Rissgate 4.6, Infoshare, CJIS, Org Plus, MIcrosoft Office Software, Excel, Access, Wordperfect Software, Omiform Filler Software, Adobe Reader Software, Iprocurement, etc.

Performed Administrative Secretarial office duties for the unit: answered phones, takes messages, responsible for ordering all office supplies, keeps track of administrative files such as ICAC Task Force personal information, interoffice communications, equipment receipts for equipment received, destroyed, transferred or disbursed.

Maintained unit/task force equipment spreadsheet

Produced read and initials and interoffice communications

Produced Unit and NJ ICAC Task Force travel packages

Produced payment vouchers for all of the unit and task force travel

Shoprite 03/03-Present

Assisting Customers with their questions and complaints

Trouleshooting customers item price complaints and issuing store refunds when necessary

Answering incoming phone calls

Entering personal customer information into the store computer such as; customer name,

phone number, address, and email for price plus card application

Performing duties when the front end runner was not present such as;issuing breaks to cashiers,

overriding catalina and manufacturer coupons, conducting price checks, and answering all customer inquiries

Opening customer service booth

Supervising cashiers in absense of customer service managers