Customer Service Retail Sales
Resume:
Amethyst Macrae
Dedicated and Unique in Customer Relations and Top in Sales
Plymouth, MN 55447
*************@*****.***
Dedicated and Unique and Top in Sales
Objective
To secure a position with a well-established organization in a pleasant and stable environment that will lead to a lasting relationship in your company.
I have Many Years of Good Customer Service and Retail. I'm very organized and Detailed, I Always have a Positive & Fun attitude, I'm Good at Pushing product and Ideas, I was Top in sales for 90 Days 3 summers ago at one of my two cashier/retail sales jobs over the past Almost 4 Years. And, Recently, I Scored 100% last Fall of 2023 during a visit from a Secret Shopper in my latest job, Swarovski - Crystal Jewelry! I, also, sold Over $4000 worth of our Luxury jewelry to just a Single repeat customer from London in one transaction sale last year! That was a Record Breaking sale for the store! I Love being Creative & Innovative, I Love making people's Day with Inspiration & Great service, Attending to their Needs, Good conversation & Great gifts, 0ffers & Deals as permitted, Etc. Willing to relocate to: Wayzata, MN - Excelsior, MN, Etc & Florida, USA Authorized to work in the US for any employer
Willing to relocate to: Wayzata, MN - Florida - Excelsior, MN Authorized to work in the US for any employer
Work Experience
Customer Service Agent (CSA)
Sun Country Airlines - Bloomington, MN
April 2024 to Present
Ticket Agent & Gate Agent
Retail Sales Associate
Stellar Management Group - Swarovski ~ Crystal Jewels - Minneapolis-Saint Paul, MN December 2022 to March 2024
Floor and register Sales, Jewelry Staging, inventory, Counted the Drawer and Dropped the Money into the Safe, then, Closed the store Most nights, etc. Cashier/Customer Service
Dollar Tree - Savage, MN
March 2020 to September 2023
• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Assisted customers with returns and exchanges
• Worked the cash register
• Counted out cash drawers
Retail Sales - 4 Stores
Airport Retail Group - Minneapolis, MN
July 2022 to February 2023
Airline Gate Agent
Unifi - for Delta - Minneapolis-Saint Paul, MN
May 2022 to July 2022
Prepared and Checked passengers and plane Crew onto planes Cashier/Customer Service
Hobby Lobby - Minnetonka, MN
April 2021 to September 2021
• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Assisted customers with returns and exchanges
• Worked the cash register
• Counted out cash drawers
Cashier/Customer Service
Hobby Lobby - Eagan, MN
March 2021 to April 2021
• Opened and closed store
• Greeted customers
• Answered customers' questions
• Assisted customers in finding items
• Assisted customers with returns and exchanges
• Worked the cash register
• Counted out cash drawers
Cashier/Customer Service
Dollar Tree and Family Dollar - Eden Prairie, MN
October 2019 to January 2020
• Worked the cash register
• Counted out cash drawers
• Assisted customers with returns and exchanges
• Assisted customers in finding items
• Answered customers' questions
• Greeted customers
• Opened and closed store
Booking Agent
John Casablancas Modeling and Career Center - Bloomington, MN March 2018 to June 2018
Booked potential talent for Auditions and JC students for classes, etc. Identity Theft Protection Sales Consultant
LegalShield - Minnetonka, MN
October 2016 to September 2017
Sales Consultant
Sales Associate
JC Penney - Minnetonka, MN
January 2006 to December 2007
• Sold fine jewelry and sent watches to be repaired.
• Counted 100s of fine jewelry pieces in locked glass counter cases at closing.
• Assisted in opening and closing the department.
Security Tkt Verifier & Cart Driver
MSP Globe Aviation Securities
January 2002 to December 2003
• Verified flight tickets and I.D.s for passengers entering security checkpoints at MSP International Airport.
• Assisted in the transportation of flight passengers needing electric cart and wheelchair services.
• Helped passengers with information about airport terminal and to various locations. Owner
IBO - Fridley, MN
January 2000 to December 2002
of private network marketing business via internet franchise through Worldwide Dream Builders.
• Educated others in creating, building and leading in their own businesses.
• Assisted business down-line in implementing more effective business techniques and sales. Education
Multimedia
Hennepin Technical College - Brooklyn Park, MN
August 2002 to May 2009
H.S. GED, Beauty Technical, & Some College in Nail Tech,Multimed Production,Entrepreneurship,Script Writing
UCLA
Normandale Community College - Edina, MN
Skills
• Cash Handling
• Computer skills
• Microsoft Office
• Driving
• Relationship Counseling
• Customer Relations
• Direct Sales
• Cold Calling
• Retail Sales
• Upselling
• Phone etiquette
• Data entry
• Microsoft Excel
• Sales
• Basic math
• Financial services
• Outside Sales
• Negotiation
• Time management
• Hospitality
• 10 key typing
• Word processing
• Communication skills
• Cash register
Links
https://www.linkedin/in/amethystmlmacrae22017
Certifications and Licenses
Driver's License
October 2003 to October 2025
Standard Class D
Assessments
Customer service — Completed
April 2022
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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