Customer Service Delivery Driver
Resume:
FREDRICK L SUTTON
Columbia, SC 29223
******************@*****.*** 803-***-****
OBJECTIVE
To build cross-functional team into cohesive, high-performing unit, delivering exceptional value as a team player. Liaison with external customers as well as internal customers. Oversee and ensure integrity in accordance with client standards. Core competencies include: assuring that delivery is always on time, and quality and quantity assurance is always performed.
PROFESSIONAL EXPERIENCE
Tucker Materials of Columbia, Columbia, SC November 2007 – Present
Delivery Driver
Compliance of company, state and federal guidelines particularly as it relates to OSHA and DOT for the safety of all personnel
Perform pre-trip inspections of equipment, paperwork and loaded product to ensure accuracy of order
Safely unload product and deliver to assigned area as directed by the customer
Maintain records required for compliance with State and Federal regulations
Must report all accidents involving driver or company equipment
Communicate professionally, both writing and verbally
Stamina to lift heavy building materials up to 80lbs for load/unload
Excellent customer service skills and professional attitude
Tucker Materials of Columbia, Columbia, SC November 2007 – Present
Front Desk Salesman
Taking orders at the sales counter and over the phone
Building relationships with customers
Ability to use company computer system to enter orders
Complete sales orders and tender cash sales
Develop product knowledge to assist customers with purchases
Cold-call prospects that are generated by external sources of lead
Collaborate with Outside Sales Reps and Sales Managers to determine necessary strategic sales approaches
Overcome objections of prospective customers
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Tucker Materials of Columbia, Columbia, SC November 2007 – Present
Forklift operator/ Warehouse Worker
Prepare orders by processing requests: pull accurate materials and place in appropriate area for customer pick up or delivery; loading and unloading trucks as necessary
Ability to load and unload trucks
Assist with inventory management through minimizing materials damage and ensuring order accuracy
Establish, maintain and promote high standards of customer service; ability to interact politely and professionally with customers for customer pick-up and delivery
Workers are required to lift up to 80 lbs., walk or stand for most of the shift, and wear protective gear and steel-toed boots
Ensure that equipment is maintained to company operating standards
Maintain a neat and orderly warehouse
Follow company regulations and safety requirements
Otis Spunkmyers, Columbia, SC April 2002 – November 2006
Forklift Operator
Know, understand, and follow safe operating procedures and Good Manufacturing Practices.
Insures all product Quality Standards are met.
Maintains clean & sanitary work areas, machinery, and equipment.
Perform all tasks and duties required to insure production and efficiency standards are met.
Knows, understands, and follows standard forklift operating and safety procedures.
Makes all necessary machinery & equipment adjustments and performs all tasks & duties necessary for efficient start-ups, daily operations, change-overs and shutdowns.
Troubleshoots, identifies, and solves process, machinery, and equipment problems within the scope of operator responsibility.
Accurately communicates safety, quality, production, maintenance and sanitation issues to supervision and/or the appropriate department personnel.
Performs all operator preventative maintenance (P.M.’S).
Maintains all production/maintenance/quality records and reports as required.
Communicates with supervisions and co-workers all information relevant to the manufacturing process.
Insures the proper set-up for the next shift and communicates to them all the information relevant to the manufacturing process.
Performs on the job training of new Material Supply Operator and assists in other training activities which support the manufacturing process
Otis Spunkmyers, Columbia, SC April 2002 – November 2006
Assembly Line Operator
Responsible for operation of equipment/Mfg line, establishing priorities and sequences for manufacturing products per production guidelines.
Ensures compliance with Production/Packaging procedure/practices as well as inspecting all areas within the Mfg line/equipment for any operational and/or mechanical issues as well as taking corrective action and notifying supervision and/or management.
Assists supervision in standardizing procedures/practices to improve line efficiency and/or product quality.
Follow all Good Manufacturing Practices.
Expected to work in other areas as needed.
Work safely, follow proper Lock-out/Tag-out procedure where applicable.
Be proactive in preparing for all daily runs.
Review production orders.
Print all documents such as specification, process control, weight sheets, downtime, scrap log.
Order materials as needed.
Inspect ingredient bin, ensure all scoops are there and lids are not broken where applicable.
Inspect line for good housekeeping.
Set up line based on production schedule.
Ensure systems are on such as coolers, freezers, air system, proofer and ovens.
Ensure that all employees sign in on staff sheet.
Ensure that employees follow proper bag and box procedure how to open.
Maintain line speed/standards.
Fill out all documents, process form, weight sheet, production orders, scrap log, downtime log, OEE.
If Allergens are produced follow proper Allergen procedure, tag line/equipment that needs cleaning.
Maintain line clean and organized.
Return all unopened materials to warehouse clean.
This position is also responsible for food safety and legality.
Support quality control programs to ensure production procedures are in compliance with best practices food safety and quality standards.
Otis Spunkmyers, Columbia, SC April 2002 – November 2006
Machine Operator
Runs one of several different machines in the bakery.
Understands how the machine operates to make adjustments, request service, and efficiently produce quality product.
EDUCATION
Wade Hampton High School 1996, Hampton SC
TECHNICAL EXPERTISE
Microsoft Office (Excel, Word)
Certified Forklift operator
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