Customer Service Human Resources
Resume:
OLANREWAJU MAKINDE HASSAN – Ph.D
S U M M A R Y
Extensive corporate experience in managing business operations, customer service management, performance management, referral identification and management, client experience branding, implementing cost-saving strategies, operational financial and non-financial risk management and team leadership. Broad experience includes managing Credit and Risk Asset Portfolio, leading cross-functional team and exemplary customer relationship management.
E X P E R I E N C E
Associate Professor (Business Administration)
Kola Daisi University Ibadan Nigeria August 2023 – Current
Teaching Courses Such as:
o Corporate Planning
o Human Resources Management
o Operations Management
o Strategic Management
o Business Communication
o Marketing Management
Financial Consultancy and Training
Research
International and National Conferences attendance
Presentation and Publication of Research Findings
Chairman, Faculty Research Committee
Senior Lecturer (Business Administration/Banking/Management) Kogi State University Kogi Nigeria 2020 – 2023
Teaching Courses Such as:
o Financial Management and Corporate Finance (M.Sc.) o Organisational Development (M.Sc.)
o Marketing Research (MBA)
o Imperatives of Globalization (Ph.D)
o Financial Institutions and Market (PGD)
o Government, Business and Society (Ph.D)
o Managerial Economics (M.Sc.)
Academic Research
Financial Consultancy and Training
Publication of Research Papers
Presentation of Research papers at Local, National and International Conferences.
Post Graduate Programme Coordinator
Head of Department
Branch Manager
Zenith Bank Plc. Obajana Branch Nigeria January, 2019 – March, 2020
Managing the branch credit and Risk Asset Portfolio
Customers Relationship Management
Putting Strategies in place to increase the branch’s customer base and profitability
Managing Financial and non-financial risk
Administration and Supervision of the branch
Preparation of the Branch’s Balance Sheet
Preparation of Branch’s Financial Year Budget
Manage pricing of the various products (particularly credit, cash & Trade products) in order to maximize profitability and earnings growth while remaining competitive in the market.
Periodic Appraisal of staff performance
Coordination of the selection process of new entrance into the bank through interview conduction
Organising and facilitating trainings for human capital development of staff Marketing Manager
Zenith Bank Plc. Obajana Branch Nigeria March 2016 – December, 2018
Collection of taxes such as VAT, WHT, PAYE and company income from customers
Liaise with FIRS/BIR offices to resolve customers’ issues
Effectively manage the Kogi State Board of Internal Revenue Accounts with the bank.
Mobilize collection of taxes in excess of N15 Billion in the third quarter of 2014/2015 Financial Year
Ensure the prompt remittance of the State BIR
SKILLS
Financial Management
Customer Service
Management
Talent Management
Performance Management
Coaching
Risk Management
Customer and Client Focus
Business Operations Management
Referral Identification
Adaptability
Referral Management
Operational Risk Management
Sales Performance Management
Prospecting
Pipeline Management
Financial and non-financial risk
management
Problem Solving
Active Listening
Oral and Written Communication
Client Management
Client Experience Branding
Relationship Building
Business Development
Account Management
Business Acumen
Client Solution Advisory
EDUCATION AND TRAINING
Doctor of Philosophy
Ph.D Management
Kogi State University, Anyigba,
Nigeria
May, 2015
Master of Sciences
M.Sc Management
Kogi State University, Anyigba
October, 2011
MBA
Business Administration,
University Of Ilorin, Ilorin
Nigeria
February 2009
Bachelor of Science
Economics
University Of Ilorin, Ilorin
Nigeria
April, 2002
Bachelor of Science
Business Administration
(First Class)
Salem University,
Lokoja, Nigeria
High School Diploma
Oshodi Comprehensive High School,
Lagos, Nigeria
November 1996
C O N T A C T
*************@*****.***
******************@*****.***
9611 Orpin Rd, Apt 102 Randallstown,
MD 21133, USA.
ACCOMPLISHMENTS
As a Head Branch Operations
Manager, I was able to drive and
ensure compliance with the banks
operational, financial and non-
financial Risk. Besides, I was able to
create about 35% increment in the
bank total risk assets with more than
44% increment in the bank earnings
during my period as a Branch
Marketing Manager and as the
Branch Manager
CERTIFICATIONS
AML/CFT Training Sessions (50hours)
Reference No. UM-3011CGT
Issues in Identification beneficial
Ownership
Reference No. UM-2043CPD
Defensive STR and its role in AML
Reference No. UM-2179CPD
Associate, Institute of Chartered
Economist of Nigeria (ACE) – 2007
Fellow, Institute of Industrialist and
Corporate Administrators (FIICA) - 2011
Associate, Nigeria Institute of
Management (AMNIM) – 2011
Member, Nigeria Institute of Management
(MNIM) – 2014
Fellow, Institute of Classic
Entrepreneurship (FCent) – 2015
Fellow, Institute of Chartered Economist
of Nigeria (FCE) – 2015
Member, Association of Nigeria
Accountant of Nigeria (ANAN) – 2016
Certified National Accountant (CNA) –
2017
Member, The Nigeria Economic Society –
2018
Associate, Chartered Institute of Taxation
of Nigeria (ACTI) – 2018
Fellow, Institute of Management
Consultant of Nigeria (FIMC) – 2019
Certified Management Consultant (CMC)
– 2019
Chartered Institute of Bankers of Nigeria
– Professional Conduct and Ethics
Certification - 2019
Advise and help customers to calculate the amount expected of them to pay as VAT and WHT on contract job executed.
Reconcile daily collections of FIRS with the posted transactions by tellers to ensure all collections are posted.
Manager pricing of the various products (particularly credit, cash & trade products) in order to maximize profitability and earnings growth while remaining competitive in the market
Make regular calls on clients and industry players to continuously deepen knowledge about customers business and about various industries as a whole and develop new business/cross-sell opportunities – including Corporate Finance & Investment Banking Opportunities.
Branch Operations Manager
Zenith Bank Plc. Obajana Branch Nigeria January 2012 – February 2016
Financial and Non-Financial Risk Management
Operational Risk Management
AML/CTF Policy Compliance
Fraud Prevention
Ensuring compliance with Bank’s policy & procedure
General Supervision of the Branch’s Operations
Staff Training
General Ledger Reconciliation and Monitoring
Preparation of Branch’s Financial Year Budget
Review of Outward clearing cheques
Approval of E-Product requisition
Approval of Cheque Book Requisition
Approval and Monitoring of Cash Movement to and From Branches
Ascertaining Cash and Locking the Guardian Safe
Treatment of Dispense Error Complain
Approval of Fixed Asset Booking
Head of Operations
Zenith Bank Plc. Anyigba Branch Nigeria June 2009 – November 2011
General Supervision of the Branch’s Operations
Staff Training
General Ledger Reconciliation and Monitoring
Preparation of Branch’s Financial Year Budget
Review of Outward clearing cheques
Approval of E-Product requisition
Approval of Cheque Book Requisition
Approval and Monitoring of Cash Movement to and From Branches
Treatment of Dispense Error Complain
Approval of Fixed Asset Booking
Approval of Fixed Deposit Transaction
Head of Administration
Zenith Bank Plc. Lokoja Branch Nigeria January 2008 – June 2009
Responsible for the procurement of the branch needs
Adopting best procurement policy by adopting due process
Maintain register of all the bank assets and ensure good maintenance of the assets
Participate in the selection process of new entrance into the bank through interview conduction
Organize training for human capital development of the staff
Recommend placement of successful staff into different units/branches
Identify training needs of the individual staff
Attend to the social and welfare need of the staff
Management of Non-Financial Risk
Cash Officer (Relieving)
Zenith Bank Plc. Lokoja Branch Nigeria February 2009 – March 2009
Balancing of Vault
Reconciliation of Cash & Tellers General Ledgers
Vault Administration
Supervision of Tellers
Cash Management
Inter-Facing with other Bank’s Cash Officers for Cash Swapping Head, Fund Transfer unit
Zenith Bank Plc. Lokoja Branch Nigeria 2007 – June 2009
GL Reconciliation (General)
Treasury/Money Market
Supervision of the Unit
End of Month Returns
Fixed Asset Administration
Public Offer Coordination
TRAINING WORKSHOP ATTENDED WITH
CERTIFICATION UP TO DATE
First Bank Nigeria
o 3-Weeks induction Course
o Effective Marketing and Selling Skill
o Exceptional Customer Services
o Effective Communication Skills
o Intensive Training on Pinnacle Operation
Zenith Bank Plc
o Quarterly AML/CFT Seminar/Training
o Fraud Alert & Policy Awareness
o FT Function: Processing of Clearing Cheques, MCs, etc.
o E-Business Products
o Team Work: A Necessary for Paradigm shift
o The Need for Inter-personal & Communication Skills in the Bank Sector
o Supervisory Skill (Dale & Parker Consulting Ltd) o 5-Weeks Orientation Induction Training
o Basic Accounting and Financial Analysis (Ademola Omolehinwa & Company-Chartered Accountants)
General Banking Operations
o Credit Workshop Leadership Training (Winning
Strategies)
o Anti-Money Laundry/Terrorism Financing Training
o Basic Banking Operations (H. Pierson Consulting) o Basic Sales and Marketing
o Fundamentals of Credit
o Leadership 102 (Leadership Development
Consulting)
o Bank Wide Operations Seminars for Head of
Operations.
o Oil & Gas and other minerals taxation
o Tax Audit & Investigation
o Case Study in Tax Practice and Administration
o Internal Taxation
o Revenue Law
o An overview of debt origination
o Credit Derivatives
o Preparing a business plan
o Portfolio Management
o Negotiation Skill and Relationship Management
o Business Communication, Writing and Presentation Course – (Greenfield Consult)
o Motivating for Sustained Impact (Terchi Dev.
Services)
o Basic Credit Training Program (IBFC Alliance)
o Intermediate Credit Training (Leadership Paradigm)
Institute of Classic Entrepreneurship (ICENT)
o Basic Strategic Management for Entrepreneurs
Nigeria Institute of Management (NIM)
o How to Operate A Successful Cashless Economy
o Moving Nigeria Forward Through Strategic
Transformation
o Challenges of Building Sustaining Excellence
Association of National Accountants of Nigeria
(ANAN)
o Good Corporate Governance Practice: The Role of
The Accountants: During the Period of Economic
Recession
LANGUAGES
English: Professional
Dividend Warrants (Updating & Posting)
Weekly FT Inter-D Reconciliation
Cash Advance Monitoring
Special Assignment
MasterCard Transaction
NEFT Transfer
Account and Clearing Officer
First Bank Nigeria Plc. Lokoja Branch Nigeria 2006 – 2007
Processing Clearing Instruments
Management of Internal Accounts
(Inward/Outward) Interbranch Transactions
Zonal Returns Officer
First Bank Nigeria Plc. Lokoja Branch Nigeria February 2006 – January 2007
Responsible for rendition of monthly and quarterly returns and Training of two staff in each of the branches under Lokoja BDO on how to render returns online
Clearing Officer
First Bank Nigeria Plc. Lokoja Branch Nigeria January 2006 – August 2006
Bulk Teller
First Bank Nigeria Plc. Lokoja Branch Nigeria November 2005 – January 2006
Accepting huge deposits from customers
Payment of huge amount to Customers
Front Teller
First Bank Nigeria Plc. Lokoja Branch Nigeria April 2005 – October 2006
Accepting Deposits
Payment to Customers
Receiving Outward Clearing Cheques
ACTIVITIES AND HONOURS
I play soccer, Lawn-Tennis and Table-Tennis at my leisure time and I also love engaging in humanitarian work, helping people to become better.
WEBSITES, PORTFOLIO, PROFILES
LinkedIn profile: https://www.linkedin.com/in/olanrewaju- makinde-hassan-ph-da3258292
REFERENCES
Reference available upon request
Contact this candidate