Customer Service Representative

EMPLOYMENT HISTORY

OCT ****

Forensic Security Assistant, State of Michigan, Saline, Michigan

DEC 1997 - OCT 2002

Courier, Sparrow Health System, Lansing

SKILLS

Communication Problem Solving

Critical Thinking Time Management

Organization Leadership

Teamwork CPR Certification

AED Certification

EDUCATION

JAN 2006 - JUL 2007

Correctional officer Certification, Lansing Community College, Lansing Graduated with a Certificate of Completion to fulfill State of Michigan certification. SEP 1990 - JUN 1994

Endorsed High School Diploma, Everett High School, Lansing Graduated with an academic letter. Vocational training in the Data Entry field. 3624 Brighton Dr, Lansing, United

States, 48911

***********@*****.***

517-***-****

MELISSA WRIGHT

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Customer Service Representative with over 5 years of experience in roles requiring meticulous attention to detail and stringent adherence to procedures. Demonstrated ability to enhance team efficiency by 20% through innovative workflow optimizations and a strong commitment to collaborative problem-solving. Skilled in crisis management, patient care coordination, and maintaining high standards of safety and compliance in high-pressure environments. Monitored and ensured safety of forensic patients, reducing incidents by 12% - Analytical Collaborated with medical staff to manage patient care plans, achieving measurable improvement in outcomes - Collaborative

Maintained detailed records of patient behavior and incidents, enhancing data accuracy - Detail Focused Assisted in crisis intervention, effectively de-escalating high-risk situations - Supportive Conducted regular security checks, ensuring compliance with safety protocols - ResultsOriented Boosted team efficiency by 20% through streamlined workflows and enhanced collaboration. Ensured timely and accurate delivery of medical supplies and documents across facilities. Maintained detailed delivery logs, enhancing tracking efficiency and accountability. Collaborated with healthcare staff to prioritize urgent deliveries, improving patient care. Resolved logistical issues promptly, minimizing delays and maintaining service reliability. Elevated team productivity by 20% through streamlined project management processes. Optimized supply chain workflows, ensuring seamless operations. Enhanced operational efficiency by refining delivery schedules. Partnered effectively with teams to meet critical healthcare deadlines. Analyzed delivery patterns to predict and mitigate potential delays. Streamlined interdepartmental communication to enhance delivery accuracy. LANGUAGES

English

HOBBIES

I love outdoor activities from exploring park trails with my dog, to landscaping, and road trips. I'm on a health journey so fitness is an important part of my daily life.