Technical Support Specialist

Harvey Gibson Jr

Willingboro, New Jersey, United States

**********@*******.***

linkedin.com/in/harvey-gibson-jr-7698797

Summary

Effective SAP Basis Administrator with expertise in configuring user access profiles and managing authorization roles to maintain data integrity. Skilled in providing technical support to users on various SAP modules and troubleshooting issues related to transactions. Successfully coordinated with internal teams for technical issues resolution during project implementation. Maintained a high level of customer satisfaction as a Product Support Specialist by implementing process improvements and responding promptly to inquiries. As a Technical Sales Representative, identified customer needs and provided tailored solutions while establishing strong relationships with key stakeholders in the industry.

Experience

SAP Jr.Basis/Intranet Administrator

Edmund Optics

Mar 2012 - Present (11 years 10 months)

Provided technical support to users on various SAP modules (SAP ECC, FI, CO, SD, MM, APO CIF for Supply Chain Inventory Management). Configured and monitored user access for Windows. Managed, configured, authorization roles and profiles to help maintain data integrity in accordance with company policy. Implemented transport management processes using the STMS to secure movement of data between development environments and company locations worldwide. Worked with internal teams assisting with new project/system implementation. Tested new functionality after upgrades or implementations to ensure that bugs were resolved before release/Go-Live date. Help Desk monitoring via internal Help Desk ticket providing completed resolutions to daily employee workflow problems/ issues.

Product Support Specialist

Edmund Optics

Oct 2008 - Mar 2012 (3 years 6 months)

Worked in a team environment. Primary responsibilities included providing technical support for 15,000+ product line. Logged customer complaints/corrective action issues into company CRM database. Responsible for updating and maintaining internal product knowledgebase database for internal reference use. Maintained a 99% efficiency percentage during the term of the position. Colorvision Technical Sales Representative

Datacolor

2001 - 2008 (7 years)

Responsible for providing technical support for 10 products. Responsible for maintain product knowledgebase for customer support reference. Responsible for deploying and assisting with customer software installations on Windows & Mac OS systems.

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Required travel to product trade shows, provide product demos, and handle POS (point of sale) transactions at product trade shows.

Quality Assurance Applications Tester

Datacolor

Jan 1999 - Jan 2001 (2 years 1 month)

Responsible for checking software by performing tests (manual and automated) that take the technology/software through every scenario to find malfunctions. When malfunctions or bugs were spotted, they were documented, recorded and reported to the developer group and ensure that they redo the part of the software that’s malfunctioning until it worked as expected. Worked with developers to create testing script scenarios. Ability to lift/carry 50lbs. Software Services Technician

Datacolor

1988 - 1999 (11 years)

Responsible for creating and transferring software application data, bug fixes, updates to DEC PDP, RT11,and IBM P/S2 systems. Responsible for creating software instructions for customer use externally as well as internally.

Shift Manager

FedEx Kinkos International Inc

Jan 1990 - Feb 1993 (3 years 2 months)

Experienced Shift Manager responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on the respective shift. Duties included ordering/stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency and customer service. Responsible for providing offering service, assistance to the Princeton University faculty/student community.

Distribution Coordinator

On Line Software International Inc

1984 - 1988 (4 years)

Responsibilities included; manufacturing, packaging, and distribution of 15 software products to customers globally. Maintaining product stock levels for multiple stock locations. Creating and maintaining production and logistics reports for upper management. Provided employee training for (2) assistants.

Software Manufacturing Technician

Martin Marietta Data Systems

1982 - 1984 (2 years)

Responsibilities included; manufacturing, packaging, and distribution of 15 software products to customers globally. Creating and maintaining production and logistics reports for upper management Office Services Specialist

Mathematica

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1982 - 1984 (2 years)

Responsible for maintaining stockroom inventories for multiple onsite locations. Responsible for maintaining grounds during inclement weather. Responsible for providing transportation to multiple company locations. Handled employee and sites moves based on requirements from management. Responsible for distribution and transportation of mail to and from the local post office. Ability to lift/carry 50lbs.

Education

Rutgers University

1979 - 1980

Trenton Central High School

1976 - 1979

Licenses & Certifications

ISO 14001: 2015 Environmental Management Systems Certified Training - DEKRA

EM2036

ISO 13485:2016 Certified Internal Auditor Training - DEKRA North America Internal Quality System Auditing - Bywater, Inc.

#1223

Datacolor Certified ColorFacts Professional - Datacolor Imaging Science Foundation (ISF) Inc. - Lion Audio Video Consultants Inc. Skills

Employee Training • Internal Communications • Product Testing • Job Scheduling • Canon Color Copiers • Desktop Publishing • IBM 9300 Copier • IBM DOCUTECH Copier • Written Communication

• software duplication

Honors & Awards

Martin Marietta Data Systems - Department of the Month 1986 - Don Shaw - Director of Operations - Martin Marietta Data Systems May 1986

Recognition award for outstanding service.

Datacolor International 5 Year Service Award - Thomas Palazzolo - Director of Operations - Datacolor Int'l

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Nov 1993

Award for dedicated service to the company.

Edmund Optics 5 Year Service Award - Robert Edmund - CEO - Edmund Optics Oct 2013

Award for dedicated service to the company

Edmund Optics 10 Year Service Award - Robert Edmund - CEO - Edmund Optics Oct 2018

Award for dedicated service to the company

Edmund Optics 15 Year Service Award - Marisa Edmund - Vice President Marketing

- Edmund Optics

Oct 2023

Award for dedicated service to the company.

Datacolor International - 10 Year Service Award - Dave Crozier - CEO - Datacolor International

Nov 1998

Award for dedicated service to the company.

Datacolor International 15 Year Service Award - Terry Downes- CEO - Datacolor International

Nov 2003

Award for dedicated service to the company

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