Customer Support Early Childhood
Resume:
Nicole Sowell
Early Childhood Educator/Independent Living Skills Counselor
Maple Grove, MN 55311
************@*****.***
To effectively and successfully prepare children for entrance to kindergarten in both public and private school settings. To empower families for success by providing the necessary skills and opportunities to foster determination and dedication.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Support Advocate
Renters Warehouse - Minnetonka, MN
November 2022 to Present
Work daily to make the process going from renter to owner and vice versa a seamless and more painless process by assisting with complex forms and applications, initiating services for maintenance and repair, modification of lease terms, satisfying HOA complaints and violations, scheduling move puts and final walk through of the property, and many more aspects of the tenant/ landlord relationship that is crucial to the successful partnership and the longevity that creates. Personal Shopper
Instacart Shoppers - Minneapolis, MN
December 2019 to Present
Fulfillment of customer orders in a timely, expedient manner. Adjustment of orders already in process, customer retention, customer satisfaction, customer support with address corrections, order corrections,etc.
Independent Living Skills Counselor
Supportive Living Solutions - Saint Paul, MN
November 2018 to December 2019
Provide life coordination skills practice, application, and implementation for individuals who deal with daily life obstacles such as mental health issues, financial barriers, legal hindrances, physical impairment, and drug or alcohol abuse.
Writing care plans, collaborating with care givers, case managers and family members to promote self sufficiency and completion of set goals., connecting clients to community resources. Work From Home Customer Service Agent
Quill Corporation - Brooklyn Park, MN
July 2017 to June 2018
Assist customer trouble-shoot their accounts; initiate new accounts; navigate their online profiles; place online orders; place over the phone orders; establish new accounts, change existing accounts; apply coupons and discounts; sign up customers for program benefits; direct customers to the correct departments when they call.
Assistant Director/Pre-K Teacher
Little Bee's Child Care Center - Spring Lake Park, MN July 2009 to August 2013
Recruitment of families for the pre-kindergarten program, Kindergarten readiness program instructor, creating and implementing all lesson plans related to preschool and pre-k education, Assumed responsibility of total operational procedures in the absence of the center director. Introduce new learning concepts associated with Language Arts, Mathematics (including subtraction, addition, multiplication, division, and fractions) Art in relation to lesson and cultural activities as introduced and scheduled by teacher. Encourage positive group interaction and being a "team player" through group involvement and games.
Pre-Kindergarten Teacher
Little Learner's Lodge
July 2004 to July 2008
Observe, assess, and learn personal attributes of each child in my class, and utilize those in planning and classroom involvement. Create and implement kindergarten readiness program. Initiate and track appropriate behaviors and social interactions within the classroom and school building. Allow children to attain, maintain, and display goals related to self-control issues and accomplishments thereof. Bi- weekly parent contact in the form of teacher's notes, phone calls and scheduled meetings initiated by the teacher. Introduce new learning concepts associated with Language Arts, Mathematics (including subtraction, addition, multiplication, division, and fractions) Art in relation to lesson and cultural activities as introduced and scheduled by teacher. Encourage positive group interaction and being a "team player" through group involvement and games.
Homebased Family Educator
Central Missouri Counties' Human Development
September 2003 to June 2005
Establish a group of low-income families in need of community services support. Provide educational services to these families, with the focus being kindergarten readiness, working with children in age ranging from 3 to 5 years. Observe and track personal growth and acceleration for each child in the individual family dynamics, and report these findings in the form of state-mandated testing and recording. Community service liaison: continuing education for parents, economic assistance referrals, etc. Chart and track the families' accomplishments and goals through case notes and regular team meetings. Certified family Support Worker
Visinet, Inc. - Omaha, NE
September 1993 to September 1995
In this position I provided family reunification services, continuing education support and information services, welfare to work support and information services, assisting pregnant teenagers in securing social and community assistance and support; targeting low-income families and their children. Liaison between the public school system and teen pregnancy drop outs to initiate re-entrance to (the particular) schools to ensure completion requirements, or finding a special education program that would fit the needs of the client. Securing affordable housing for emancipated teens, or housing support programs and services; find funding to secure housing in a group home or halfway house for pregnant teens in an effort to avoid homelessness.
Education
BS in Psychology and Ethics
Mid America Christian University - Oklahoma City, OK Skills
• Early Childhood
• Child Care
• Child Development
• Documentation
• Counseling
• Mental Health
• Case Management
• Therapy
• CPR
• Teaching
• Organizational Skills
• Time Management
• retail sales
• Salesforce
• Microsoft Excel
• Customer Service
• Microsoft Office
• Social Work
• Individual / Group Counseling
• Classroom Management
• Curriculum Development
• Tutoring
• Experience with Children
• Applied Behavior Analysis
• Behavior Management
• Addiction Counseling
• Mental Health Counseling
• Group Therapy
• Research
• Experience Working With Students
• Crisis Intervention
• Project coordination
• Customer support
• Communication skills
• Live chat
• Live chat
• Experience working with students
• Classroom management
• Early childhood education
• Recruiting
• Curriculum development
• Teaching
• Tutoring
• Salesforce
• Childcare
• Project coordination
• Social work
• Leadership
• Research
• Customer service
• Documentation review
• Teacher coaching
• Presentation skills
• Supervising experience
• Windows
• Typing
• Microsoft Word
• Spanish
• Microsoft Excel
• Microsoft Office
• Organizational skills
• Customer support
• Communication skills
• Sales
• IVR
• Retail sales
• Serving
• English
Certifications and Licenses
Driver's License
First Aid Certification
Assessments
Administrative support professional fit — Proficient July 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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