Community Manager Leasing Consultant

MELISSA K. BICKEL

510-***-**** ***********@*****.***

PROPERTY MANAGEMENT AND CLIENT RELATIONS ATTRIBUTES

Eighteen years’ experience as on-site manager for apartment complexes of 60 to 310 units.

Proven problem solver with unmatched customer service.

Exceptional communicator of value proposition.

Experienced communications leader with focus on company missions and strategies.

Experienced with contract agreements and leases.

Experienced with renovations and improvements at residential and commercial properties.

Ability to foresee tenant needs, accommodate, and to create a safe and comfortable living environment.

Managed multiple residential, commercial properties in the East Bay, four of which were schools.

Advanced training in MS Office/Word, Google Docs/Apps, Outlook, Yardi, On-Site Leasing, One Site, Market Center, Door King and Knock.

RELEVANT PROFESSIONAL EXPERIENCE

Community Manager, Cambridge Management Company

1038 On Second, Lafayette Aug 2021-Jan 2023

Community Manager at a residential/ commercial property in downtown Lafayette. Managing a property of 116 residential units and 4 commercial. In charge of 3 onsite staff members as well as roving maintenance teams. Handling all property and resident needs on a daily basis, including timecards, rental payment entrees, staff meetings and all things property related.

Leasing Consultant, PTLA Real Estate Group

Amelia Apartments, Pill Hill Oakland Aug 2020 -Aug 2021

Leasing Consultant for a new building located in the heart of downtown Oakland. This was a new building with only a couple of units rented, I rented 77 units in a years’ time at this location. I toured all prospects and maintained all safety protocols of Covid Safety measures. This property is a 3-story industrial style building with 1- and 2-bedroom units. Overseeing and maintaining all tours, resident concerns and the scheduling all maintenance needs with on- and off-site vendors. After I leased all units, including 4 furnished monthly rentals, the owners sold the property and I left that company for my current position as a Community Manager of a property of 116 residential units and 4 commercial rentals.

Leasing Consultant, Woodmont Real Estate Services 2019- May 2020

Telegraphs Arts, Uptown Oakland

Leasing Consultant for a new building of 97 units in Uptown Oakland. Oversee and maintain the upkeep of the property and all communal areas of this control access 6 Story building with a Mail center, Sky deck, Gym and shared community spaces, daily. Maintain occupancy rates with a major lease up, daily tours and look and lease specials. Post advertisements on various internet sites. Greet all future residents, prospects on phone or in person. Prepare leases and related paperwork, maintenance work orders, rent collection and conduct surveys of the local market. Oversee the financial health of the property and accommodate resident needs.

Temp with Renoir Staffing, Community Staffing and Express Employment 2017- 2019

Property Manager, Leasing Agent

Temp work with several temp agency’s working at residential properties in the East Bay area. Leasing and overseeing the upkeep of the property’s daily. Taking care of maintenance work orders and tenant concerns, making sure things are handled on a timely basis. Working in the main office handling all calls, organizing resident files and all paperwork, touring prospective residents. Prepare leases and all related paperwork. Collecting rent, handling renewals.

Commercial Manager, Stephen Chamberlin Associates 2015 - 2017

Pleasanton, CA

Properties Managed: Arbor Business Park (Pleasanton, CA), Federal Express Building (Pleasanton, CA) Schools Managed: Summit K2 (El Cerrito, CA), Aspire (Richmond, CA), Summit Tam (Richmond, CA), 3170 Hilltop (Richmond, CA)

Property manager for a property development firm. Responsible for maintaining maintenance, landscaping, tree care, fire systems, security systems, elevators and contractors. Manage invoices, collecting COI’s and managing all tenant files. Setting up appointments for repairs and upgrades for all properties. Weekly on-site inspections throughout Pleasanton and Richmond, CA.

Facilitated conversion of entire business park to recycled water

Resident Manager, R. G. Hill and Company 2014 – 2015

Camelback North, Pleasant Hill, CA

Manage a residential complex of 310 units. Sole manager for residential complex of 310 apartment units and townhouses within a five-block area. Oversee all operations of the property, including: Managing the maintenance team, on-site security, landscaping, and property sanitation crews. Greet all future residents on phone or in person; prepare leases and related paperwork; accommodate tenant needs; maintain common areas, including pool and other recreation areas. Collect rent and oversee the financial health of the property. Accommodate tenant needs. Inspect apartments for lease compliance, maintain occupancy rates and lease up as necessary. Maintain electronic and hard-copy resident files. Hire contractors for repair work and review multiple bids to secure the lowest price. Complete all move in and move out inspections. Prepare all scopes of work for vacant units and assign to the maintenance team. Conduct surveys of the local markets. Maintain occupancy rates and lease up as necessary. Maintain common areas, including pool and other recreation areas. Hire contractors for repair work and review multiple bids to secure the lowest price.

Resident Manager, Crown Fortune Properties 2009 – 2014

2122 Lakeshore Apartments, Oakland, CA

Manage a residential complex of 60 units. Oversee and maintain the upkeep of the property daily. Operate within monthly budget as set by owner. Maintain occupancy rates and lease up as necessary. Post advertisements on various internet sites. Greet all future residents on phone or in person. Prepare leases and related paperwork. Collect rent, oversee the financial health of the property and accommodate tenant needs. Maintain electronic and hard-copy resident files. Hire contractors for repair work and review multiple bids to secure the lowest price. Monitor surveillance cameras and maintain building security. Collect rent and oversee the financial health of the property. Complete all move in and move out inspections. Prepare all scopes of work for vacant units and assign to the maintenance team. Conduct surveys of the local market.

Resident Manager, Sterling Reality 2004 - 2009

Oakmont Apartments, Walnut Creek, CA

Manage a residential complex of 60 units. Oversee and maintain the upkeep of the property daily. Operate within monthly budget as set by owner. Maintain occupancy rates and lease up as necessary. Post advertisements on various internet sites. Maintain pool and other recreation areas. Greet all future residents on phone or in person. Prepare leases and related paperwork. Collect rent, oversee the financial health of the property, and accommodate tenant needs. Maintain electronic and hard-copy resident files. Complete all move in and move out inspections. Prepare all scopes of work for vacant units and assign to the maintenance team. Conduct surveys of the local market.

CERTIFICATIONS- Recycled Water Supervisor Training (2016)

REFERENCES

Anthony Leone, WC Holdings, Commercial Manager 925-***-****

Christine Lommori, Community Staffing, Regional Manager 925-***-****

Shirly Sharp, Excutive Event Planner at Salesforce 925-***-****

Lila Renwick, Property Manager, Crown Fortune Properties, 510-***-****

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