It Support Information Technology
Resume:
Nicholas Wallace
Chicago, IL *0619
210-***-**** *****************@*****.***
Dear Hiring Manager:
I would like to submit my cover letter and my attached resume in response to the IT Support position that is currently available with your company. I have been working in information technology for more than thirteen years and have a firm understanding of what is required of me. I can troubleshoot and repair any computer hardware or software issues as well as keeping the network up and running which is vital for any company.
I am team orientated but I have the ability to work alone and still meet deadlines while providing excellent service. I have outstanding communication skills with the ability to explain the functions of the computer systems in a way that anyone can understand. I also possess excellent time management and analytical skills. I have the experience and knowledge to provide excellent customer service even under stressful situations.
I know that every organization today needs to have a fully functional IT / Construction department in order to be competitive. I am confident that my experience and skills are a perfect match for the needs of your company, and I would be honored to speak with you regarding this position. I can be reached by calling 210-***-**** or emailing ***********@*****.***. Respectfully,
Nicholas Wallace
Nicholas Wallace
625 W 103rd
Chicago, IL 60628
210-***-**** ***********@*****.***
SKILL SET
EDUCATION
ITT Technical Institute, Orland Park, IL
Associate of Applied Science in Computer Electronics Engineering Technology Campbell University, Jacksonville, NC
Associate of Arts Degree in General Education
United States Marine Corp., North Carolina
Certification: Functional System Administrator
EXPERIENCE
PC Hardware
Attention to detail
HTML/JAVA
Operating Systems
Program Logic Controllers
Excellent organization skills
Troubleshooting Linux DMM
Oscilloscope Microsoft Office Suites Wave Link
Sybase
Odyssey Client
Phone Voice
Platform Adtran
C+ Programming
Networking
Protocols and
Standards
Bob Cat Operator
Unix
SQL
DSLAM
Putty
AC/ DC Circuits
Electronics
Communication Systems
Carpentry
Team Management
Citrix
Versa
Microcontrollers
POS Devices
Strong Critical thinking
Supervising
CTDI
Electronics Technician
08/19 - Present
Trouble shooting devices at the component level with use of multimeters and oscilloscopes as primary tools of diagnosis. Repairs are executed utilizing soldering of chips, diodes, and capacitors.
● Rectification of damaged or corrupted software through file updates or replacement.
● Diagnosing and replacement of internal hardware components.
● Multitasking up to 8 projects at once with excellent efficiency. ARS Speciality Contractor
Production Manager
6/15 - 7/19
Supervised 2-8 man concrete crew, 4-5 man waterproofing crews . that specialized in lightweight concrete and light weight concrete. Responsible for hiring and firing crew members . Responsible for tracking project costs and ensuring jobs that jobs are completed on time and within budgets. Determine number of workers for each job. Using process which required specialized certifications to ensure that potentially hazardous materials were used within acceptable standards without accidents. Assisted in trouble-shooting and training for project efficiencies. Responsible for Management of Building based out of the Bensenville, Il, the role consisted of leadership of 40+ hourly employees with projects spanning the United States and Canada.
● Travel and administer training, project preparation expertise, and usage of proprietary solutions for construction projects with facilities up to 2,600,000 cu. ft.
● Creation of project plans aided in customer communication through conference calls with many levels of facility personnel ensuring a 98% treatment success rate along with optimal transparency of take off details.
● Provided direction for personnel and material logistics on time sensitive Created an controlled environment which saved the company over 100k per year annually in labor while helping to produce over 1.5 million per year in divisional revenue. Straight Line Management Febuary 2015- March 2016
Field Supervisor/ Project Management
● Insured that all workers were at job site on time.
● Document project reports for City purposes
● Insured that proper procedures were followed during each task
● Installed Sheet Rock
● Installed flooring
● Blue Print Verification
● IT Support
West Insurance March 2014 – February 2015
CSR
● Deal with the customers via emails and over the phone
● Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
● Respond to the problems of the customer promptly
● Look after the customer accounts and update their transaction status
● Draft the necessary documents, letter or statements, as required by the customer
● Maintain records of interactions with the customers in an orderly manner
● Coordinate with the internal department to find solutions and resolve matters
● Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Access Media 3
Tech Support Specialist July 2012- January 2014
● Primary technical support for Level 1 & 2 customer calls from all markets.
● Worked closely with internal engineers and technicians to ensure customer resolution and satisfaction.
● Perform post-project completion tasks and billing reconciliation.
● Meet deadlines, schedules, manage suppliers, and performed to target levels in a high production environment.
● Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
● Triage Level II and Level III trouble tickets
● Resolve Network switch and connectivity issues
● Collaborate with development staff to recreate problems in the test environment
● Interface with infrastructure, database, and development personnel
● Actively contributed to ongoing process improvement
● Communicated plan, progress, and issues in a timely manner
● Verify with the customer that the issue has been resolved and update the ticketing system
● Completed multiple projects simultaneously in a timely manner
● Effectively communicated and develop strong rapport with internal and external customers.
● Fulfill new orders and complete new activations as requested.
● Up sell to existing customers to upgraded packages.
● Performed other duties or special projects as assigned Ann & Robert Lurie Hospital
IT and Installation Team Lead December 2010 – June 2011
● Installed over 3,000 computers
● Programmed Computers and insured that they were function on Network
● Communicated plan, progress, and issues in a timely manner
● Meet deadlines, schedules, manage suppliers, and performed to target levels in a high production environment.
● Insured that computer DAT. Files were updated on security system. Kelly Services
Electronics Repair Technician September 2010 -December 2010
● Repaired and replace printer parts
● Installed resistors on Metal detectors
● Tested Frequency of radio signals
● Soldering
● Microchip Installation & Programming
● Resistor Install
References Upon Request
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