Project Management Human Resources

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Roberto Hernandez Guanche

Location: Miami, FL 33129, USA

Phone: +1-786-***-****

E-mail: **************@******.***

Summary

Professional with more than 30 years of experience in the areas of Human Resources and Information Technology Consulting at Mercer in Mexico, Brazil, Buenos Aires, and Havana - Cuba. The consulting experience encompasses a range of HR projects, including:

• Compensation-Benefits Survey processes and management, and also Engagement Surveys.

• Job Analysis, Description, Leveling, and Job Evaluation Systems.

• Internal Equity Analysis and Market External Competitiveness.

• Design of Salary Structure and Compensation and Talent Strategies.

• End-to-end project Management, including design, development, implementation, operation, and support to internal and external clients.

Dynamic professional with extensive experience managing and executing multi-country projects and teams within and outside the Latin America - LATAM region. Skilled at providing leadership, guidance, and project management to teams of employees and currently seeking a suitable position with a reputable and forward-thinking company.

Skills

• Operations Management

• Process Improvement

• Project Management

• Staff and People Management

• Performance Management

• Complex Problem-Solving

• Communication and Negotiation

• Relationship Building

• Training and Mentoring

• Data Analytics and Governance

• Microsoft Office Proficiency

• Fluency in Spanish, English, and Portuguese

Experience

January 2021 to

December 2022

Mercer, Mexico City

Compensation & Benefits Products Leader for Latin America - LATAM

• Managed Comp. & Ben. Products as TRS-Total Remuneration Surveys and Company Car Policy Report for all countries in LATAM. Held the role of Industry Products Leader for Consumer Goods, Life Sciences, Agrosciences, and Digital Positions.

• Responsible for ensuring profitability and client satisfaction of Mercer's Comp. & Ben. products in LATAM. Also, served on the global Compensation & Benefits products committees. April 2017 to

December 2020

Mercer, Mexico City

Leader of Compensation & Benefits Products for Mexico's Regions and Industries

• Managed Comp. & Ben. Products in Mexico across all industries and regions.

• Led and executed Total Rewards Client Projects in Mexico. Additionally, served as a People Manager for the Engagement Surveys Team.

• Held the role of Mercer Senior Product Manager for HR associations in Mexico, including CLAUGTO - Automotive Cluster of Guanajuato, AMCHAM - American Chamber of Commerce of Mexico, INDEX Matamoros - Association of Maquiladoras in Matamoros and others. January 2016 to

March 2017

Mercer, Sao Paulo

Leader of the Client Solutions Team for Latin America - LATAM

• Led a team of 18 members: survey analysts & coordinators. Our responsibility was to provide External and Internal Client Service throughout the entire survey processing cycle in LATAM.

• This team acted as a bridge of communication between the survey participants, the survey production teams in Warsaw and the Mercer's consultants located in LATAM.

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January 2013 to

December 2015

Mercer, Sao Paulo

Leader of the Analytical Support Team for Latin America - LATAM

• Led a team of 14 members: senior analysts and coordinators. Our responsibility was supporting Mercer's Consultants in Total Rewards Consulting Projects. This support involved various tasks: Data Processing, Quality Review, and Deliverables Preparation (reports, presentations, highlights, trends) by using, mining, and exploring of survey's data. January 2010 to

December 2012

Mercer, Sao Paulo

Senior Operations Manager of Sponsored Surveys of Compensation, Benefits, Engagement, and Competency Mapping for Latin America - LATAM

• Managed two diverse teams, composed of 13 members:

- a team of 8 members for compensation and benefits surveys sponsored by clients.

- and another 5 members for Engagement and Competency Mapping surveys.

• These teams supported Mercer’s consultants and survey participants in data collection, data cleaning, processing, quality checks, deliverables preparation (reports, presentations), and also using survey tools.

January 2008 to

December 2009

Mercer, Sao Paulo

Surveys Operations Sr. Team Leader for Mexico, Venezuela, and the Caribbean

• Managed two different teams, composed of 11 members:

- a team of 8 members for survey operations for Mexico, Venezuela & Caribbean.

- and another 3 members responsible for Quality Assurance of all surveys in LATAM.

• Directed the transition of survey operations; in addition, transferred knowledge of the compensation and benefits market's practices and regulations from Mexico to Sao Paulo.

• Developed and established Survey Quality Procedures and Audits; also defined and implemented the Service Level Agreements (SLAs) for LATAM Survey Operations Center. January 2003 to

December 2007

Mercer, Mexico City

Senior Operations Manager for Surveys of Compensation, Benefits & Engagement in Mexico

• Managed the creation, consolidation, and standardization, implementation of survey operations functional area and team in Mexico.

• Worked with regional and global survey operations leadership to improve survey tools and processes according to Mexico's labor legislation and country's compensation specifications, in addition to clients' and consultants’ requirements. January 2000 to

December 2002

Mercer, Mexico City

Total Rewards Consultant & Transition Leader for Mexico

• Led the transition and alignment of global initiatives of survey processes, methodologies, and tools to the Mexican market.

• Participated in the different regional and global committees of survey initiatives as a reference for Mexico.

• Participated, coordinated, and led total reward consulting projects for clients in Mexico. February 1997 to

December 1999

Mercer, Mexico City

Applications Development Coordinator for Surveys and Consulting Projects of Comp. & Ben.

• Coordinated a team of 4 developers (3 internal and 1 external) in the Development of Applications for Surveys and Compensation and Benefits Consulting Projects.

• Supervised developed tools in all stages: Analysis, Design, Development, Quality Assurance, Implementation, Maintenance, Technical and Users’ guides documentation.

• Planned, trained, and supported End-Users (Mercer’s clients and consultants) in using and understanding Mercer’s tools.

September 1988

to July 1994

Copextel S.A de C.V, Havana, Cuba

Programmer/Specialist of Enterprise Information Systems Development

• Responsible for all stages: Analysis, design, Development, Quality Assurance, Implementation, Maintenance, Technical documentation, and End-User Support for the Enterprise Information Systems.

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Education and Certification

May 1988 Moscow Institute of Economic Management

Bachelor of Economic Cybernetics and Master of Economics June 1996 National Autonomous University of Mexico Master of Engineering Informatics

From February 1997

To December 2007

Mercer Mexico

Compensation and Benefits Certification

Mapping Competency and 360 Multi-Feedback Certification Project Management Certification

Helping People Succeed Certification

From January 2008

To March 2017

Mercer Brasil

Long Term Incentives (LTIs) Plans and Executive Compensation Certification Helping Leader Succeed Certification

From April 2017

To December 2022

Mercer Mexico

Agile Methodology Certification

National and International Mobility Certification

December 2023 CertiProf Iberoamerica

Scrum Foundations Professional Certification - SFPC February 2024 LinkedIn Learning

Work areas and security in the Power BI Service (PL-300) February 2024 LinkedIn Learning

Fundamentals of Generative AI - Artificial Intelligence Accomplishments

During more than 25 years at Mercer, has served as Senior Manager and Leader of Special Projects, Products, and Solutions for the Career Business in the Latin America region, such as:

• Led operations of Mercer's surveys in 20 countries in Latin America, processing millions of survey data points for more than 4K survey participants of diverse industries and sizes.

• Designed and implemented the Life Sciences Forum and the Digital Positions Product.

• Acted as Trainer of Mercer College Program Compensation Certification.

• Since 2000 has performed as a Total Rewards Senior Consultant for local and multinational clients, and diverse industries in Latin America such as:

Nestlé, Grupo Bimbo, Magna, Tetra Pak, Agroenzymas, BMW, Wall Mart, CEMEX,

Grupo Tampico, Aerolitoral, Toyota, Panama Canal, BCIE - Banco Centroamericano de Integración Económica,

Brazil Foods, Samsung, Gafisa, GlobalSat, Multigrain, Qualicorp, and others.

• Transition and know-how transfer of the Survey Processing for the Latin American region from Sao Paulo to Mercer Warsaw in Poland.

• Creation and implementation of AST - Analytical Support Team for the Latin American region.

• Implementation of the Sub-Center for the Processing of Surveys in Buenos Aires.

• Centralization of Survey Processing for the Latin American region in Sao Paulo, transferring operations from Mexico, Central America, and Venezuela to Brazil.

• Transition and Implementation of the Mercer Global IPE-job’s valuation methodology to the Latin America region.

• Development, Implementation, and Transition of local, regional, and global Mercer tools such as TAAP+, WIN, eIPE, ePRISM, PayMonitor, Market Pricing Online, Survey XXI, and Equity.

Contact this candidate