Customer Service Technician

JL

JOURNI LEE

*********@*****.*** 510-***-**** American Canyon, CA 94503

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Queen of the Valley Hospital Napa, CA

Environmental Service Technician

05/2023 - Current

Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.

Maintained cleanliness and presentation of waiting area and rooms. Cleaned and sanitized 12 rooms daily.

Sanitized floors and walls to protect workers.

Stocked supplies in restroom and other stations throughout office building. Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.

Handled cleaning and sanitation chemicals by following safety precautions.

Picked up and transported recyclables and trash from various locations to appropriate disposal facilities.

Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.

Disassembled and assembled equipment for proper cleaning. Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.

PMH Long Beach, CA

COVID-19 Screener

03/2021 - 12/2022

Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.

Screened employees and visitors using specific protocol and non-contact infrared thermometers.

Offered protective masks and face shields to guests. Sanitized work area and sterilized equipment and instruments to comply with protocols.

muir lab Richmond, CA

Medical Receptionist

04/2019 - 03/2021

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Answered multi-line phone system and directed callers to requested personnel and departments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in. Straightened up waiting room to maintain neat and organized space. stewart janitorial services Richmond, CA

Environmental Services Housekeeper

Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.

Summary

Experience

02/2019 - 03/2020 Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.

Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.

Dusted, swept and mopped to maintain clean, safe environment for clients. Maintained floors with regular sweeping, mopping and vacuuming. American Canyon High School American Canyon, CA

High School Diploma

06/2019

Education and Training

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