Customer Service Administrative Assistant

Location:

Salary:

Posted:

June 10, 2024

Bonnie Ashjian

Customer Service Specialist ~ Receptionist ~ Office Admin Assistant

Summary of Qualifications

3+ years as an office administrative assistant in construction, medical receptionist & customer service rep

Dedicated Team Player; received 2 co-worker awards for supporting and training fellow employees

Skilled multitasker; planned, organized and managed monthly staff luncheons for 40+ staff members

Received 3+ customer recommendations/week as receptionist helping to maintain/build customer loyalty

Technically proficient; AS/400 certified, Microsoft Word, type 55 WPM, manage multi-line phones

Related Skills

Customer Service

Professionally handled 50-80 calls per day, achieving customer service goals of 10 handled calls/hour

Maintaining a 100% success rate for all calls handled, never having to escalate a call to a supervisor

Provided training and support to coworkers, receiving 2 co-worker awards in the last 2 months

Greeted and assisted customers in a 100-seat restaurant, ensuring wait times were 10 min or less

Kept front of restaurant clean, receiving 5+ manager commendations and frequent customer compliments

Office Administrative Assistant

Greeted and assisted 12+ asphalt/cement customers per hour, including phone calls and walk-in customers

Managed the Owner’s calendar, making appointments for onsite estimates, up to 50+ appointments/week

Dispatched 2 crews (cement and asphalt) with up to 10 men, coordinating with the owner’s schedule.

Managed the monthly staff luncheons, planning all phases including catering for up to 40 staff members

Maintained filing system of 400+ clients, keeping records up to date and accurate

Medical Receptionist

Received payments and verified health insurance coverage for 35+ patients/day

Scheduled new patient and follow up appointments, handling up to 30 phone calls/day

Prepared patient files for the next-day appointments, improving efficiency in processing time by 25%

Completed large file transfer project, converting 1000+ hard copy files to an e-filing system

Planned and organized a weekly staff lunch for staff of 8, handling all food ordering and planning

Related Work Experience

Receptionist The Price Company Aug 2022-Feb 2023

Receptionist Haron Jaguar, Fresno, CA Feb 2022-July 2022

Receptionist/Sales James Ashjian Lighting, Fresno, CA Sep 2016-Feb 2022

Customer Service Representative Williams Sonoma, Las Vegas, NV Sep 2015-Jan 2016

Hostess Sammy’s Wood Fired Pizzeria, Las Vegas, NV Apr 2014 – Mar 2015

Receptionist (6 month contract) Dr. James Eells, Las Vegas, NV Oct 2011 – Feb 2012

Office Admin Assistant A & A Asphalt Paving, Las Vegas, NV Jan 2009 – May 2011