Human Resources Customer Service

LESLIE GUERRERO

**** ********* *****, **** *****, FL 33467 561-***-**** ************@*******.***

www.linkedin.com/pub/leslie-guerrero/5/977/9a8/

HUMAN RESOURCES PROFESSIONAL

An accomplished Human Resources professional with a proven track record of adding value to the Company’s bottom line, gained in years of progressive HR experience. Excellent ability to align the business philosophy with the Human Resource initiatives, including Customer Service and Risk Management. I am looking for an opportunity where leadership sets the example of excellent service, employee engagement and communication – driving company goals and revenue. CAREER OUTLINE

Seacrest Services, Inc. West Palm Beach, FL March 2005 – Present A Full-Service Property Management Company

Human Resources: In 2005 Seacrest Services employed approximately 235 employees. The Human Resources Department needed a partner aligned with company goals and the company needed guidance on multiple HR fronts, to include communication, policies, strategies to reduce turnover, recruiting and enhance benefits. Unemployment was trending upwards and workers compensation rates and claims were sky rocketing. Through patience and partnership with fellow management, the following areas were immediately improved, and remain a part of ongoing strategic planning:

• Leadership partner

• Hiring Strategies

• Group Benefits / Legal matters

• Policies & Procedures

• Business Insurance, Workers Compensation,

• Department Enhancements, Risk Management, Employee Engagement

• Unemployment

• Event planning

Ron Sellers & Associates Palm Beach Gardens, FL March 2002 – March 2005 A Life, Health, and Annuity Insurance Broker

Director of PEO Client Services

• Oversaw the implementation process of new or existing clients electing Employee Leasing.

• Analyze client needs to determine which PEO market would best suit their business model.

• Designed, created, or updated employee handbooks for clients.

• Support client with documentation on disciplinary write-ups, interviewing guidelines benefit enrollments, unemployment documentation and various HR day to day requirements.

• Support client with Workers Compensations claims and safety investigations. Conduct site visits.

• Negotiate bill rates with the selected PEO on the client’s behalf. Verio, Inc. Boca Raton, FL April 1997 – December 2001 An Internet Web Hosting Company

Human Resources Manager: Hiway Technologies was a growing Internet Web Hosting Company. My entire focus was the development of an HR partnership aligned with company goals and creating internal relationships, titles, salary guidelines, benefits, policies, and procedures.

• Integration of HR procedures across multiple states – Updated New Hire Orientation & Process

• Develop job descriptions and salary structures for like positions for all locations.

• Provided guidance to senior management on improving employee loyalty.

• Presented seminars on Change Management, harassment prevention, leadership and team building and benefits. Leslie Guerrero

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In January 2000, Hiway Technologies was sold to Verio, Inc. and I was responsible for overseeing three (3) Web Hosting divisions located in Boca Raton, FL, Alexandra, VA and Napa Valley, CA, for a total of 1,500 employees. Resource Dimensions, Inc. Jupiter, FL November 1995 – 1997 An independent HR Consulting Firm

HR Coordinator: Responsibilities were to assist with clients and the following:

• Screening resumes and interviewing potential employees for the client

• Conduct reference and background checks, maintain and audit employee records

• Explain consulting services to potential clients. Evaluated client needs and outlined timelines to completion. Computer Skills: Proficient in Microsoft office products, various payroll and presentation software. Education & Other: John I. Leonard H.S. graduate, Palm Beach State College, SHRM/HRPBC Member, Union & Collective bargaining experience, Junior Achievement volunteer, Meals on Wheels volunteer, native Floridian, Golf enthusiast.

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