Information Technology Sales Representative

Jacob Brown

248-***-**** ************@*****.*** linkedin.com/in/jacob-brown-5716b0219 Atlanta, GA EDUCATION

Mercer University Macon, GA

Bachelor of Science in Information Technology Expected May 2026 Major: Information Technology; Minor: Computer Science, Information Systems and Technology Brookwood Highschool Snellville, GA

Honors: Beta Club (2021), National Honors Society (2021), Honor Graduate (2021) May 2021 EXPERIENCE

Dominion Walk Pool Snellville, GA

Pool Monitor April 2021 – Present

● Communicates the rules of the facility to patrons fairly and consistently

● Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety

● Documents lessons learned and proposed improvements to enhance incident response readiness Mercer University Macon, GA

New Media Assistant August 2022 – May 2023

● Provided regular reports and updates to management on the status of security and compliance initiatives

● Assisted users by troubleshooting hardware, software, & WiFi connectivity problems on PCs, Macs, and Mobile

● Conducted thorough checks of all ITS Lab PCs and Macs for full functionality as well as diagnosing Respected Roots Lawrenceville, GA

Sales Representative April 2022 – September 2022

● Achieved sales goals by assessing current client needs, following a defined selling process, and resolved customer complaints

● Built relationships with clients to ensure that they receive exceptional service and to push new items Urban Air Snellville, GA

Crew Lead March 2021 – September 2021

● Communicated clearly and effectively to prepare customers for indoor adventure park activities and promoted safety

● Monitored proper maintenance and inventory of the Park and its equipment LEADERSHIP

Brookwood Athletics Snellville, GA

Team Captain August 2018 – May 2021

As captain, I set the tone for my teammates as a role model on and off the field. I was responsible for my high school football and lacrosse teams for communicating with coaches, teammates, and referees SKILLS AND INTERESTS

Computer/Technical: Excel, Lead Generation, Sales Representative, Improved Communication, Critical-thinking skills, Finance managing, Programming, Creativity

Certifications: Insurance Licenses, Cyber Ark Trustee Personal Interests: Painting, Sports, Reading, Nature, Anime, Cycling, Sudoku

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