Customer Service Technical Support
Resume:
MICHELLE S DECENA
Saint Paul, MN 55107
Mobile: 651-***-****
E-mail: *************@*****.***
SUMMARY
Highly motivated professional with experience providing technical support to computer users. Skilled in troubleshooting hardware and software issues and resolving problems quickly. Committed to providing excellent customer service and ensuring client satisfaction.
SKILLS
Computer Hardware Knowledge
Customer Service
Team Leadership
Time Management
Problem Solving
Policy and Procedure Compliance
EXPERIENCE
Prep Cook & Buffet Runner - Oct 2023 to current
Delta Sky Club, MSP International Airport, MN
Adhere to food storage standards.
Organizing food storage and inventory.
Following prep lists created by Chef.
Comply with nutrition and sanitation guidelines.
Labeling and stocking all ingredients.
Hardware Computer Repair Specialist/Computer Shop Manager - July 2015 to July 2023
D'BudgetPC Shop, Burgos Street, Calamba, Laguna Philippines
Manage all day to day business operations which include opening and closing shop, all sales and service work, all financial transactions, invoicing, purchasing, shipping and receiving.
Organized work area and ensuring all tools were accounted for at the end of each shift.
Installing software patches, resolving hard disks failures, configuring software and drivers.
Consulted with customers regarding their individual needs then suggested appropriate upgrades or replacements accordingly.
Diagnosed problems with computers utilizing troubleshooting techniques such as identifying system errors or faulty connections.
Beauty Product Supervisor - January 2010 to February 2015
Rustans Glorietta, Makati, Manila Philippines
Developed training programs to ensure employees are knowledgeable in all aspects of beauty services.
Maintained detailed records of financial transactions including payments, refunds, discounts.
Resolved customer complaints in a timely manner by listening attentively and offering solutions.
EDUCATION
Bachelor of Science in Industrial Engineering (BSIE) Undergraduate – March 2002
University of Perpetual Help Rizal
Paciano, Calamba, Laguna Philippines
High School Graduate – March 1998
Gulod National High School
Cabuyao City, Laguna Philippines
REFERENCES
Jerico Avila
Supervisor, Delta Airlines, MSP Terminal 1 MN
Cesar Delfinado
Mindanao State University Professor, Philippines
***************@*****.***
CERTIFICATION & TRAINING
Certificate in Housekeeping Course - January 12, 2004 to January 14, 2005
Tamayo's Restaurant, Intramuros, Manila Philippines
Certificate in Waitress/Cashier Course - February 15, 2006 to September 15, 2006 Gramby Foods Inc., SM City, Cebu Philippines
Certificate in Cooking & Baking Course NC111 - October 20, 2006 to January 20, 2007
TESDA, Calamba, Laguna Philippines
Certificate in Hairdressing & Beauty Care NC111 - February 05, 2007 to May 05, 2007
TESDA, Calamba, Laguna Philippines
Certificate in Cashier Course - May 11, 2007 to August 30, 2007
Waltermart Ventures Inc., Carmona, Cavite Philippines
Certificate in Housekeeping Course - September 09, 2007 to April 17, 2009
Metro Clark Plaza Hotel, Philippines
Certificate in Restaurant and Coffee Shop Course NC111 Barista - September 15, 2009
Asiantouch International Institute Inc., Makati City Philippines
Certificate in Food & Beverages Course NC111 - October 15, 2009
Sta Ana, Manila Philippines
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