Customer Service Representative
Resume:
*** *** ********* ** · Midlothian Virginia *****
Phone: 804-***-**** Email : **************@*****.***
Larry Williams
Self-motivated, customer-focused with twenty+ years of experience
Professional Experience
2023-2024 Customer Service Representative GFL Environmental
Answer incoming phone calls from customers
Enroll new customers for services desired
Process payments
Provide customer solutions for any reported issues
2 years Customer Service / Dispatcher Roto-Rooter
Dispatch techs to service jobs
Customer follow-up for service and job satisfaction
Answer in-coming calls and determine serviceability and assignment
3 years Customer Service/Retention Specialist Cartridge World
Responsible for counter sales and service of walk-in customers
Contacted current customers to maintain relationships for continued service
Implemented a system to call potential customers with service options
3 years Inside Sales Representative Central Wholesale, Inc. Richmond, VA
Commended for building positive client relationships both in person and over the phone
Compiled a reference manual to catalogue products that is still utilized by other associates
Collaborated with outside sales representatives to ensure customer satisfaction
11 years Customer Service Representative Carrier Enterprise, Richmond, VA
Honored with the 2008 Customer Service Award
Diagnosed technical equipment compatibilities and advised customers
accordingly
Analyzed inventory and current prices and kept accurate records of
deliveries and customer orders
Community Involvement
Leads middle schoolers in small group studies/discussion at church
Mentored teens and pre-teens at a local non-profit for more than 9 years
Past board member at Southside Church of the Nazarene
Education and Training
Certified Business Practices Education Center Thirty four online classes
Totaline University Classes on: HVAC Product Knowledge Sales Skills
John Tyler Community College Continuing Education computer classes
References furnished upon request
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