Customer Service Support
Resume:
Crystal Kirkland
Client Relations Representative
Apt 75
Atlanta, Ga 30311
*******.**********@*****.***
OBJECTIVE:
Results-oriented customer service professional with a strong background in remote customer support. Skilled in providing technical assistance, resolving issues, and delivering exceptional service. Seeking a customer service position to utilize my expertise in assisting customers and contributing to organizational success.
SKILLS
● Strong customer service and communication skills, both written and verbal.
● Proficient in remote customer support tools and platforms.
● Excellent problem-solving and analytical abilities.
● Ability to multitask and manage time effectively.
● Detail-oriented with a focus on accuracy and efficiency.
● Familiarity with CRM software and ticketing systems. EXPERIENCE
Internal Revenue Service, Remote - Contact Representative Specialist, 40 hours
2024- Present
● Ability to provide exceptional customer service over the phone, email, or in-person interactions, demonstrating patience, empathy, and professionalism.
● Clear and effective verbal and written communication skills to convey complex tax information in a comprehensible manner to taxpayers of varying backgrounds and levels of understanding.
● Understanding of tax laws, regulations, and procedures to accurately answer taxpayer inquiries, provide tax assistance, and resolve issues related to federal taxes.
● Capacity to analyze taxpayer inquiries, identify issues, and propose solutions or escalate problems as necessary to ensure timely and accurate resolution.
● Diligence in accurately documenting taxpayer information, processing requests, and entering data into IRS systems while maintaining strict confidentiality and adhering to privacy regulations.
● Ability to adapt to changing policies, procedures, and technology to efficiently navigate IRS systems, software applications, and databases for taxpayer assistance and information retrieval.
● Effective organization and prioritization skills to manage a high volume of taxpayer contacts, inquiries, and tasks within established timeframes while maintaining quality standards.
● Collaborative approach to work effectively as part of a team, establish rapport with taxpayers, and handle interactions with tact, diplomacy, and professionalism.
● Proficiency in using computer software, applications, and IRS-specific systems to access taxpayer information, research tax issues, and perform administrative tasks efficiently.
● Understanding of IRS compliance and enforcement processes to provide accurate guidance on tax filing requirements, payment options, and penalties.
● Ability to remain calm, composed, and courteous when dealing with demanding or irate taxpayers, handling challenging situations with professionalism and resilience. These skills are essential for effectively fulfilling the duties and responsibilities of a Contact Representative at the Internal Revenue Service, providing valuable assistance and support to taxpayers while upholding the agency's mission and standards. Carmax- Customer Experience Consultant,
40 hours
2023- Present
● Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
● Use knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
● Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
● Mentor others as your skillset expands
Apple, Remote - Technical Support Representative, 40 hours 2020 - Present
● Provided remote technical support for Apple products and services, assisting customers with troubleshooting, software configuration, and hardware issues.
● Demonstrated excellent communication skills to deliver clear and concise instructions to customers, ensuring their technical problems were resolved effectively.
● Utilized customer relationship management (CRM) software to document customer interactions and maintain accurate records.
● Consistently met or exceeded performance targets, including customer satisfaction and call resolution metrics.
Assurant, Remote - Escrow Account Representative, 40 hours 2021 - 2022
● Managed and handled escrow accounts, ensuring accurate and timely processing of transactions and payments.
● Communicated with clients and stakeholders to address inquiries, resolve issues, and provide updates on account status.
● Conducted thorough research and analysis to identify and rectify discrepancies in escrow accounts.
● Collaborated with cross-functional teams to streamline processes and improve efficiency in escrow account management.
TJ Maxx, Remote- Remote Customer Service Associate, 40 hours 2021-2022
● Assisted customers remotely with various inquiries, including refunds, shipping, and handling issues.
● Responded to customer inquiries promptly and professionally via chat and email, ensuring a positive customer experience.
● Resolved customer complaints and conflicts effectively, demonstrating strong problem-solving skills. Maintained a high level of product knowledge to provide accurate and detailed information to customers. EDUCATION
Smart Horizons Online, Virtual - Diploma
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