Financial Analyst Service Delivery

Annaliza S. Galang

720-***-**** ********.*.******@*****.*** linkedin.com/in/annalizagalang

Smart, detail-oriented, and hardworking individual with proven experience as a Financial Analyst seeking a job utilizing expertise in service delivery, data analysis, monitoring variances, trends, and recommendations with proven revenue successes.

KEY SKILLS

• Finance and Accounting, General Ledger, AP and AR Management, Metrics and Reporting

• Telecom Expense Management, Audit and Dispute Management, Cost Reduction Strategies

• Enterprise Solutions, Service Delivery, IT Infrastructure, Managed and Professional Services Life-Cycle Management, Vendor Management

• Wireline and Wireless Optimizations and Recommendations

• Quality Assurance and Control, Project Management, Inventory Maintenance, Big Data Analysis

• Client and Vendor Relations, Contract Review and Recommendations, Process Improvement

• Strong communication skills and abilities to integrate variety of functions TECHNICAL SKILLS

Microsoft Office (Excel, Word, Powerpoint, Outlook, Access) Brio Hyperion Cognos Business Objects SAP Oracle Navision Financials FTP SaaS CRM CMD BillTrakPro NexTEM Telecom Vendor Portals (AT&T Business Direct Verizon Enterprise Solution and CenturyLink Remote Control) 10-digit key Tangoe CommCare Management Platform (CMP)

EXPERIENCE

West Corporation, Remote April 2017 - Current

Telecom Financial Analyst

• Perform a variety of financial analysis and reporting functions (vendor cost analysis, invoice reconciliation, billing disputes)

• Prepare, analyze, and report on financial and non-financial activities and transactions.

• Ensure cost savings by identifying trends, variances, and key issues in vendor billings through accounting research.

• Presents billing errors or disputes to the vendor using formatting that adhere to department policies and procedures.

• Proactively ensure the quality resolution and accurate documentation billing error discrepancies and concerns.

• Coordinate, prioritize and participate in activities associated with completing assigned projects in a timely manner.

• Follow all steps to close the project which includes conducting meetings, completing project reports, and maintaining project files.

Aerotek/Dimension Data, Remote January 2016 - September 2016 Telecom Consultant/Auditor

• Analyzed client’s telecom wireline and wireless invoices monthly spend and trend for variances. guide, ICBs.

• Audited invoices for billing errors on client’s voice and data against MSA contracts/amendments, tariff/pricing guide, ICBs.

• Recurring strategic audit on quarterly basis recommending optimizations for cost reduction, avoidance, and savings.

• Weekly status report calls with executive management providing updated status of open issues and dispute overview.

Annaliza S. Galang ********.*.******@*****.*** Page 2 Dimension Data, Centreville, VA January 2014 - December 2015 Service Delivery Specialist

• Subject Matter Expertise for a large enterprise solution client providing quality Business Process Outsourcing

(BPO) services includes IT Infrastructure, telecom expense, and network strategies

• Worked with CLEC and ILEC telecom carriers focusing on clients wireless and wireline services.

• Handled preparation and presentation of savings recommendations and optimization to client executives.

• Supported Service Delivery Executives with monthly client deliverables and business operational efficiencies.

• Contracted compliance such as rate analysis, contracts, maintenance, pricing, inventory, and other validation.

• In charge of service level agreement (SLA) management and measurement.

• Trained end-user stakeholders and off-shore teams with functionality changes of existing CRM specifications.

• Performed big data analysis and provided assessments for upcoming projects, change management strategies.

• Liaised with Enterprise Architects to define and manage functional and technical specification requirements parallel to client’s objectives and strategic operational goals. Global Telecom and Technology (GTT), McLean, VA April 2012 - January 2014 Financial Cost Analyst

• Managed all telecommunication invoices for North America and International expenses.

• Processed daily Accounts Payable functions including bank wiring and cutting manual checks.

• Validated invoice billing alongside ICB, contracts and tariff rates, dispute, and resolve.

• Reconciled monthly General Ledger to accurately record cost and month end accruals.

• Assisted other adhoc duties to support finance and accounting, carrier relations, legal and sales. Randstad Finance and Accounting/Spacenet, McLean, VA January 2012 - April 2012 Program Control Analyst

• Spearheaded a project for Spacenet’s top 10 Satellite customers and trued-up billing with revenue of over

$250K.

• Collaborated with executives daily and presented anomalies found on SAP data warehouse.

• Analyzed and created contracts pricing table in SAP based on negotiated contractual elements. ADDITIONAL RELEVANT EXPERIENCE

XO Communications, Herndon, VA

Financial Analysis Manager

• Managed 8 Jr. and Sr. Financial Analysts with monthly spend of $38M in telecom expenses.

• Prepared monthly operational status using reporting metrics of projects and KPIs.

• Communicated and presented the team's audit findings and results to XO’s executives.

• Project managed activities related to process improvement, cost reduction, avoidance, and optimizations.

• Supported SOX Compliance internal and external audits to evaluate key control testing. UUNET/WorldCom/MCI, Ashburn, VA

Telco Cost Supervisor

• Supervised 9 Telco Cost Analysts on vendor, account, and dispute management.multiple Special and Switched Access rate audits using tariffs to verify USOC.

• Performed multiple Special and Switched Access rate audits using tariffs to verify USOC.

• Attended weekly/monthly vendor calls to review and resolved issues and handled team escalations.

• Allocated vendor charges to various inter-company departments based on Accounting Units and GL codes.

• Approved and submitted disbursement summaries to Accounts Payable for payment processing. EDUCATION

Southern Rizal Institute Manila Philippines

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