Customer Service Representative

Contact Information:

Contact No.: 347-***-****

Address: *** * **** **. ********, New York, 11236

Email: **********@*****.***

Skills and Interests:

Skills: communication, critical thinking, team player, leadership, Strategic Planning, great adaptability, active listening, organized, detail oriented, time management, empathy, problem solving, multitasking, diverse

Interests: management, strategy, operations, HSE, Learning new skills, new environments.

Professional Experience:

Qualfon (Amazon) – Guyana

Customer Service Representative/ Support

02/2019– 8/2019

At teleperformance, I was responsible for providing excellent customer service and support to customers whether they had a negative or positive feedback, this would’ve resulted in my customer rating portal to improve by 80% which would’ve also boosted a 55%increase in customer referrals to teleperformance which increased sales. I was also promoted from a customer service representative to a team lead within 3 months of being on the job.

Zeco Engineering Inc. - Guyana

Site and Safety Foreman

10/2019 – 08/2023

At Zeco, my primary role was visiting various construction sites, observe and ensure all laborers are present and working efficiently and that all project are being done exactly as request along with ensuring all laborers are fully equipped with all the necessary personal protective equipment to perform respective tasks, observe sites for risk, hazards, report near misses, perform risk assessments and report all daily activities and findings to the operations and project manager.In this role I worked rigorously to prove that I was capable of thriving in any environment whether I had limited experience and knowledge, male dominated I can perform any task given with little to no supervision, since these projects were valued at 35 million dollars the least to construct thus I was able to take control of each the construction site in a great and impactful way to ensure all laborers worked efficiently to completing all tasks before the given deadline and thus we were able to land more projects and complete those also before the deadline whilst providing quality steel foundations. This has led to an increase in revenue by 63% and an increase in customer referrals by 37% including referrals from large companies such as schlumberger and ExxonMobil.

Ford Motor Company(John Deere) - Guyana

Sales and Service Supervisor

08/2023 – 04/2024

At Ford, my primary role was ensuring customers receive excellent service whenever they visit our dealership looking for an heavy duty equipment, vehicle, parts or any other inquiries by providing them with the necessary and even additional information to inform customers of all we have to offer, contact and provide special discounts for big clients and prepare daily spreadsheet reports services provided and update sales funnel of all vehicles sold and also observe and assist my subordinates and provide support when needed. During this role I would’ve built professional relationships with customers resulting in an increase in revenue by 110% covering sales and after sales department and we had gained 109 new customers inclusive of large customers such as Exxonmobil, SBM offshore who purchase vehicles by fleets which would have increased the amount of vehicles we bring in by 89%. I had also implemented a spreadsheet for managers to monitor the amount of vehicle services we receive and perform daily to measure how our service is growing and thus it has been growing tremendously whereby we had eliminate the walk-in procedure and replaced it with appointments in order to manage the amount of vehicle services we take daily. Last but not least I had obtained 8 certificates from ford training programs provided in areas such as communication.

China Road and Bridge Inc. - Guyana

Skid-steer & Excavator Operator

10/2023 – 04/2024

At CRBI, my primary role was digging, leveling and constructing drains and dams, loading and unloading of materials from one place to another and filling up trucks and dump trucks with materials and communicating effectively with site supervisor and follow all safety procedures to ensure job is being done correctly.

Education:

Graduated 2018 - Central High School – Guyana

High School Diploma

Graduated 2020 – Art Williams & Harry Wendt - Guyana

Certificates Aeronautical engineering school

Graduated 2023 - Ministry of Labor – Guyana

Certificate in Heavy Equipment Operator

Graduated 2024 - NEBOSH – United Kingdom

Certificate in occupational health & safety

Note: I was also awarded 9 certificates based on customer service, auto dealership and communications courses and trainings provided by Ford Motor Company(John Deere).

Certifications:

NEBOSH INTERNATIONAL GENERAL CERTIFICATE IN

OCCUPATIONAL HEALTH AND SAFETY

AIRSIDE TRAINING

OCCUPATIONAL HEALTH AND SAFETY

TRANSPORT AND STORAGE OF HAZMAT(Dangerous Good)

FIRE FIGHTING AND PREVENTION

ADVANCED PHYSICS

ADVANCED MATHEMATICS

HEAVY EQUIPMENT OPERATOR

Technical Skills:

Site Management

Negotiation

Job Safety and Root Cause Analysis

CRM skills

First Aid knowledge

Sales and marketing

Accident investigation

Product and Service knowledge

Proficiency in Microsoft office, outlook

Risk assessments

Heavy duty operations

Lockout – tagout

Proficiency in Autologica Sky DMS

Hosting safety meetings, trainings and workshops

Proficiency in Zoom and Microsoft Teams

Report preparation

HSE Management Systems

Proficiency in communications

Hazard Identification

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