Customer Service Case Management
Resume:
Tracie Gardner
San Antonio, TX *****
**.**.**@*****.***
I have worked on both the clinical and administrative team. I am organized, have customer service skills, and detail . I am committed to helping others with resilience and well being. I would appreciate your consideration.
Tracie Gardner
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Kidney Transplant Coordinator
CareDx - San Antonio, TX
January 2021 to Present
Update and maintain patient information for Barnes Jewish Hospital transplant center. Medical case management.
Case Manager
Sacred Heart Medical Center - Spokane, WA
February 2018 to February 2020
Psychosocial data collection, treatment plans, insurance verification. Working with all ages in crisis. Microsoft office and employer specific software. Group and private sessions with support and encouragement.
Behavior Specialist
Excelsior - Spokane, WA
May 2015 to January 2018
Working with youth 6- 22 years old. Teaching life skills, behavioral management, de-escalation skills, and problem-solving skills. With each age group comes different tasks that are the focus. Education
Bachelor's in Psychology
Capella University
April 2016 to March 2019
Certified Surgical Technologist
Knoxville Area Vocational College - Knoxville, TN
1993 to 1995
Skills
• Psychology
• Microsoft Office Applications (10+ years)
• Microsoft Outlook
• Case Management
• Data Entry
• Documentation
• Organizational Skills
• Time Management
• Customer Service
• Billing
• Filing
• Microsoft Excel
• Individual / Group Counseling
• Crisis Intervention
• Classroom Management
• Autism Experience
• Experience with Children
• Social Work
• Behavior Management
• Microsoft Office
• Medical Terminology
• Medical terminology
• Hospital experience
• Customer service
• Social work
• Microsoft Access
• Supervising experience
• Typing
Certifications and Licenses
Behavior intervention Specialist
August 2019 to Present
Certified Behavior Intervention Specialist.
Medical Terminology
Driver's License
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
High school classroom management — Proficient
August 2020
Minimizing classroom disruption and engaging students Full results: Proficient
Elementary school classroom management — Proficient August 2020
Managing behavior in elementary school classrooms
Full results: Proficient
Case management & social work — Proficient
November 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Building relationships for childcare providers — Proficient September 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
General manager (hospitality) — Proficient
September 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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