Service Representative Customer

Elizabeth Peterson

** **** ** *** * Mobile, AL **608 251-***-**** **************@*****.***

Objective

Authorized to work in the US for any employer. Bringing current skills to learn new skills.

Experience

English as a second language Teacher Self Employed on Preply Site September 2023 to PRESENT

Schedule/reschedule students, Managing my fees, Teach English to those who require assistance as a 2nd language or more in their skills, Help with prununciation and grammar, Assist in reading and writing skills manage my business from home.

Customer Service Representative Agent inbound REMOTE IncentrixCX December/2022-September2023

Answer incoming calls for the project I was on. Keep confidentiality of calls. Document calls according to how they were taken. Keep professionalism as much as possible. Answer questions for coworkers in personnel chat to the best of my ability if I know the answer. Training new associates. Microsoft Office. Training new associates, call flow, script.

unloader, toys department, hardware, sporting goods, door greeter in automotive and cashier Walmart-1229 - Pensacola, FL December 2014 to May 2016 I started unloading the freight we received then moved to Toys department and sporting goods and hardware all at the same time. When I was pregnant, I went to automotive as a greeter for them. After maternity leave, I was a cashier. I can mix paint, help with fishing/hunting licenses, and make keys. I can do anything I put my mind to.

Call Center Customer Service Representative West Corporation - Pensacola, FL December 2013 to June 2014 sales, customer service representative, billing, data entry, type approx 30 wpm

Customer Service Representative Evergreen - Daytona Beach, FL July 2008 to July 2012 sales, customer service representative, billing, data entry, type approx 30 wpm, floor supervisor, training new associates, copy machine and ink fill, coffee maker, break room, Human Resources, Hire and Fire associates, maintain policy and procedures, monitor associates breaks, Coach on calls, Offer advice as needed, counsel associate as required.

Education

•Udemy TEFL Certification Active from October 2023 with NO expiration

•Southern New Hampshire University Major is Criminal Justice with a minor in Homeland Security and Antiterrorism. October 2022 to Graduation of Spring 2026 I already got nominated and joined the National Society of Leadership and Success in 2023. GPA 3.0 or higher.

•Highschool Diploma in general studies Atlantic High School - Port Orange, FL August 1999 to May 2003

•3.0 GPA and attended the Academy of Law and Government at High School.

Communication

I play an online game with people from everywhere in our globe. I have made friends everywhere. I have been told my English is simple and that foreigners can learn English through me by being simple. Understanding how other countries NOT speak English as a Primary language and that it is a second, third or fourth choice is what I understand most and how I wish to help them to be better too. Especially for those who wish to visit or immigrate to the USA.

Leadership

The game I mentioned that I play has groups in it called clans. The clan I am in has chosen me as a leader. On a different game I have had younger kids and teens even college kids admit on voice chat how they look up to me when I play the war battles. I am such a great influence in every game I play. That same characteristic I use in games is in REAL life too. I have great energy and a perfect personality and heart that everyone enjoys me.

References

Amr Elsayed 251-***-**** friend of 7 years

Linda Hernandez 386-***-**** sister

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