Customer Service Office Manager
Resume:
KRISTIN M.NANGLE
Houston, *****, TX (US)
**********@*****.***
Professional Summary
Remote Customer Service Supervisor Commerce with demonstrated skills in dedicated support organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnership. Equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational.
Experience
Office Manager, PCN Transportation Inc
• Support the Hire Desk to ensure that all paperwork is correctly prepared and ready for invoicing on time and all bookings are entered onto the system correctly.
• Giving direction and monitoring performance that assists the Transport Shift Manager in ensuring the department runs efficiently and effectively.
• Ensuring the correct management of drivers’ hours, working time directives and monitoring of reference period averages.
• Produces information by transcribing, formatting, retrieving, copying, and transmitting text, data, and graphics.
• Organizes work by reading and routing correspondence.
• Collecting information; initiating telecommunications.
• Maintains department schedule by maintaining calendars for department personnel.
• Arranging meetings, conferences, teleconferences and travel.
• Protects operations by keeping
information confidential.
• Prepares reports by collecting information from all departments and personnel.
• Daily deposits if needed.
October. 2018 - Present
Office Administrative, Mariner Dental Laboratory
• Get delivers ready for deliveries every morning.
• Data entry of patients prescriptions.
• Call Dr offices in regards to problems cases of our patients. July. 2017 - October. 2018
Houston, TX
• Make appointments for patients for in the lab for custom shade/stain,re-line or denture repair.
• Maintains department schedule by maintaining calendars for department and personnel; arranging meetings, conferences, teleconferences, travel.
• Process payments for patients.
• Inspects cases before boxing them for delivery.
• Print case updates, new accounts and doctor reports.
• Marketing reports along wuth unit counts logs.
• Send out marketing cards to new accounts, low volume accounts and lost accounts.
• Following up with all accounts.
Accounts Payable and Receivable, Direct Chassis LLC
• Reconcile processed work by verifying entries and comparing system reports to balances.
• Charge expenses to accounts and cost centers by analyzing invoice/expense
reports and recording entries.
• Post customer payments by recording cash, checks, and credit card transactions.
• Post revenues by verifying and entering transactions form lock box and local deposits.
• Cut checks to various vendors.
• Update receivables by totaling unpaid invoices.
• Maintain records by
microfilming invoices, debits, and credits.
January. 2007 - December.
2008
Kingwood, TX
Loan Processor/Office Assistant, WFS Financial
• Deposit checks, ordering coupon books.
• Process disbursement checks for dealerships and other credit unions.
• Pulling & filing reports daily and
assisting in any projects.
• Processing through efficient compilation of borrowers information and loan document.
• Verification; verifying borrowers financial data for accuracy prior to submittal to underwriting department substantiated loan documents, including title insurance, appraisal, credit and income.
• Reviewed borrower files to verify regulatory compliance and internal policy guidelines were upheld.
• Working daily with lender, appraiser, title company, insurance company to ensure funding conditions on time.
• Create loan docs for borrowers to review and return such as, repayment plans, final mods, evaluation notices, etc. December. 2004 - April.
2006
Houston, TX
Loan Processor/Office Assistant, San Antonio FCU
• Interact with dealerships finance directors and managers. July. 1998 - August. 2004
Houston, TX
• Deposit checks, ordering coupon books, and
processed disbursement checks for dealerships and other credit unions.
• Pulling, filing reports daily.
• Processing through efficient compilation of borrowers information and loan document.
• Verification. Verified borrowers financial data for accuracy prior to submittal to underwriting department substantiated loan documents, including title insurance, appraisal, credit and income.
• Reviewed borrower files to verify regulatory compliance and internal policy guidelines were upheld.
• Working daily with lender, appraiser, title company, insurance company to ensure funding conditions on time.
• Create loan docs for borrowers to review and return such as, repayment plans, final mods, evaluation notices, etc. Education
Medical Billing And Coding
• Remington College, Houston, Texas
Accounts Payable
Problem Resolution
Customer Relations
Team Lead
Hiring and Training
skills
Expert
Experienced
Experienced
Expert
Expert
English
Languages
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