Customer Service Warehouse Associate
Resume:
KWABENA TWUMASI DONKOR
***************@*****.***
OBJECTIVE: Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.
AREAS OF EXPERTISE INCLUDE:
Forklift
Overhead Crane
Shipping and Receiving
Microsoft Office
Typing accuracy and speed
Sales and customer services
Punctual
Dependable
Time management
Critical thinking
Relationship building
Collaboration
Planning and organizing
Conflict resolution
CUSTOMER SERVICE SKILLS
Strong commitment to achieving excellence in the area of customer service.
Ability to manage multiple projects, meet deadlines and achieve results.
Ability to work well under pressure, manage multiple tasks and priorities effectively.
Ability to deal with adversarial situations while maintaining a cool composure.
Handling customer complaints in a professional manner.
COMMUNICATION SKILLS
Excellent communication skills with an ability to work with individuals of different demographics.
Ability to communicate clearly and accurately, in both written and verbal form.
Excellent telephone skills.
Strong public relation and communication skills.
SAFETY SKILLS
Identify and mitigating safety hazards;
Executed assigned tasks in a safe and efficient manner
Ability to follow direction and always work safely as the first priority
Follow all Company and client safe work practices, procedures and guidelines
Attended safety meetings
SOFT SKILLS
Self-motivated, and able to work in a fast-paced environment.
Have an eye for detail and be able to work without supervision.
Physically fit and mechanically inclined.
Team player, reliable, punctual.
Organized with good time management skills.
Strong interpersonal skills.
Excellent verbal and written communication;
Excellent client services and interpersonal skills.
Organizational and time management skills.
EDUCATION & PROFESSIONAL DEVELOPMENT INITIATIVES
Bachelor of Business Administration – KNUST, Ghana 2022
Employment Skills Training 2022
-WHMIS
-Standard First Aid – CPR/AED Level C
EMPLOYMENT HISTORY
Warehouse Associate 01/2023 – 05/2024
Poolcorp, Woodbridge, ON
Material Handler/Order Picker (Temporary position) 06/2022 – 11/2022
Burnac Produce, Etobicoke, ON
Warehouse Associate 02/2017 – 05/2022
Electromart, Accra, Ghana
~ REFERENCES AVAILABLE UPON REQUEST ~
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