Data Entry Customer Service

Lorenzo Nguema M. Mbasogo

Houston, Texas ***** 470-***-**** ***********@*****.***

Professional Summary

Dedicated and service orientated concierge with a passion for creating exceptional guest experiences proven track record of managing guest services, handling inquiries and coordinating various tasks efficiently. Strong interpersonal and communication skills, coupled with a keen attention to detail.

Skills

●Bilingual

●Critical Thinking

●Effective Scheduling

●Multitasking

●Customer Service and Assistance

●Time management

●Microsoft Office

●Communication

●Data Entry

●Administrative and Office Support

●Reservation Management

●Problem Solving

Work History

Concierge, 10/2020 - 05/2024

Willowbridge The McAdams– Houston, TX

●Welcomed residents and visitors,offering assistance with inquiries and services.

●Managed package deliveries, ensuring timely distribution to residents.

●Coordinated building amenities and events fostering a sense of community.

●Direct service requests to maintenance and complete service requests and callbacks.

Concierge, 08/2018 - 10/2020

Firstservice Residential

●Greeted residents and guests upon arrival and departure

●Effectively communicated with team members to maintain clearly defined operations.

●Maintain accurate key control logs and manage the online system for residents' access to public and private.

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

●Recommend top dining and entertainment options for guests.

Education

Houston Community College - Houston,Tx

Contact this candidate