Customer Service Assistant Manager
Resume:
Kaylin Smalls
Lancaster, CA *****
*******.****@*****.***
Seeking a clerical position that will help foster my abilities in a customer service and utilize the skills obtained through previous work experience.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Wetzel's Pretzels - Palmdale, CA
August 2022 to July 2023
Open and closed the store,
Distributed breaks and lunches
Learned all stations in the store
Ordered inventory,
Support Manager
Walmart - Santa Clarita, CA
April 2019 to June 2022
Run a team of 15-20 associates
Oversee multiple departments from electronics to garden Conduct Audits
Prepare associates for the tasks on the day
Construct features
Receptionist- Checked in awaiting eye exam patients Lenscrafters - Lancaster, CA
April 2015 to January 2018
Greeted customers, fix broken/repairs
• Eye exams- Conducted eye exams and prep patients to see the doctor.
• Sales- Sold Rx/Non-Rx glasses and sun glasses/ organized paper work/closing shift Server- Welcomed
Denny's - Lancaster, CA
May 2013 to February 2015
every customer in and proceeded to takes orders and provide service.
• Cashier- Tendered completed food orders/placed over the phone orders. Graveyard Shift- My shift consisted of an 11
Subway - Lancaster, CA
November 2009 to October 2012
• Shift Leader- Responsible for leading a 4 member team, open or close store, and cash handling
• Bread Maker - Responsible for baking "High-Quality" Bread
• Closer - Close store, count register and inventory, lead a 3 person crew
• Crew Member - Make Sandwiches, Clean store, Assist customers Human directional
Events Extraordinaire - Lancaster, CA
December 2006 to November 2010
Human Directional Advertisement - Direct potential home buyers to model homes and answer any questions they may have.
Shift Manager
Panera Bread - Lancaster, CA
July 2007 to May 2009
- Manage 5 crew members on a 7 hour shift, count and closed register, closed and opened store, final inspection of store during evening shift.
• Crew Leader - Assistant manager of a 5 crew member shift, cashier, close register, close store, manage back of store, and cashier.
• Cashier - Responsible for managing register and taking orders from guest.
• Crew Member - Making food orders, wash dishes, register, clean lobby and bathrooms. Ice Cream Artist
Colds Stone Creamery - Lancaster, CA
November 2005 to July 2006
- Take guest orders, make ice cream, and package orders for guest.
• Cashier - Manage the register.
• Store Cleaner - Clean ice cream station, clean lobby, and clean store Education
High school diploma or GED in History
Antelope Valley College - Lancaster, CA
2008 to 2011
Highland High school - Palmdale, CA
2005 to 2009
Skills
• Store Management Experience
• Shift Management
• Assistant Manager Experience
• Cash Handling
• Commercial Cleaning
• Management
• Supervising Experience
• Sales
• Organizational Skills
• Merchandising
• Clerical Experience
• Recruiting
• Loss Prevention
• Leadership
• Project Management
Additional Information
• Excellent customer service skills.
• Enjoy interacting with people.
• Fast Learner who can pick up procedures quickly and apply them with little difficulty.
• Good problem solver and strive for a positive outcome rather than panic.
• Excellent cashier skills.
• Willing to take the leadership roles and also be a great team member.
• Great organizational skills
• Punctual and reliable
Contact this candidate