Customer Service Front Office

EXECUTIVE SUMMARY: Seeking a front office position that can challenge and utilize my skills, knowledge, developed professionalism and leadership skills. A place I can bring great client and consumer relationships, revenue and a safe, professional caring place of business.

KEY STRENGTHS:

• Written and verbal communication

• Honesty and Integrity

• Professional

• IT skills

• Flexibility and Adaptability

• Time management

• Organization

• Attention to detail

• Positive Attitude

• Confidential

• Problem solving/creativity

SKILLS:

• MS word

• Usage of fax and copying machine

• Phone etiquette in and out bound calls

• CNA certified in 2016

• Cash handling

• Alphanumeric filling manually

• Vital signs temperature, respiration, blood pressure and pulse

• Patient care activities of daily living, ROM, ambulation

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WORK HISTORY:

IHSS

Care Provider

Oakland Ca, 94605 September 2019-2021

ADLs

Meal Prep

Errands

Bathing

Toileting

Companionship

Amazon

Driver Associate

San Leandro Ca, 94577 August 2018 – November 2019

Deliver packages to home or lockers for home shoppers

Navigate through GPS

Customer Service/Customer Contact

Operate Company Vehicle

Customer Service

Safeway

Homer shopper

Oakland Ca, 94611 November 2017-May 2019

In-store shopper for home shoppers

Prepared groceries for deliveries

Customer service

Phone Etiquette

Light cleaning

Temporary CNA Staff

Heritage Employment Agency

Vallejo CA, March 2016-2018

• Traveled between SNF’s and Hospitals

• Bathing/dressing

• Eating/activities

Certified Nursing Assistant

Rehabilitation Center of Oakland

Oakland, CA September 2016- January 2018

• Assist with ADL’s, (activities of daily living)

• Assist with physical therapy

• Vital signs

• Care for up to13 residents in a 8 hour shift

• Charting

• Phone calls in and out bound

• Patient family contact and reporting

Sutter Hospital Housekeeper

MGA Healthcare (agency)

San Francisco, CA April 2015-August 2016

• Cleanliness of hospital rooms and departments

• Terminal cleaning after discharges

• Emergencies rooms

• Surgery and births

Hotel Housekeeper

Porter Pro’s Janitorial Service (agency)

Burlingame, CA February 2015- May2016

• Commute to hotels to that are short staffed

• Clean up to 23 rooms checkouts and stayovers in 8 hour shift

• Disinfect

• Vacuum

Hostesses/Server

Denny’s Diner

Emeryville, CA April 2012- March 2016

• Greeted and welcomed guest.

• Provided seating

• present knowledge of items provided by the company.

• Prepared food

• Received phone calls and orders.

• Maintained comfortable and clean setting.yah

Office Assistant

Myers Gardening Service

Richmond, CA October 2007-December 2011

• Return and receive phone calls

• Provide information needed about estimates and services

• Schedule appointments

• Handle monthly invoices for billing purposes

• Alphanumeric filing manually

• Order office supplies

• Customer service

EDUCATION:

Berkeley Adult School

Berkeley, CA

High School Diploma 2017

Quest Nursing School

Oakland, CA

Certified Nurse Assistant 2015

Driver License

BLS

BSIS Guard Card

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