Material handler, forklift operator, picking & packing

Tonshuna Wright

SUMMARY:

Professional and well-grounded team member with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Successful at satisfying customer needs while meeting and exceeding business objectives. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

EDUCATION

Cordova High School 2023

High School Diploma.

WORK HISTORY:

Power and Telephone Receptionist/ Sales support

April 2020 – Febuary 2023

● Retrieve and processes customers’ orders and inquiries

● Greet visitors by welcoming and directing them appropriately

● Notify company personnel of visitors arrival

● Maintain security and telecommunications system

● Maintains security by following procedures, monitoring logbooks and issuing visitor

badges.

● Answer calls and field them accordingly

● Develop and maintain customer quotes, records and files

● Utilizes saleforce.com and Infor SX

● Retrieve and process PO’s from customer portals and websites

● Communicate effectively with inside account managers, outside sales staff and customer

support center to assure responsiveness

● Provides pricing, availability and schedule information within established guidelines

Nike-Supply Chain February 2023 – May 2023

Inventory Control Clerk

● Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records

● Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets

● Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement

● Communicated effectively with members of public in often crowded and noisy environments

Conduent Global Customer. May 2023 – November 2023 Service Representative

● Supervised established client accounts – contacted clients regularly to establish effective working relationships; maintained relationships with the company’s customers.

● Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

● Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of service request.

● Listens attentively to the caller needs to ensure a positive customer experience

Amazon Warehouse Associate

11505 progress way - Olive Branch, MSJanuary 2023 to December 2023

moving and sorting goods and materials

picking, inspecting and packing products

labeling and boxing products prior to shipping.

continually stocking/unstocking shelves

attending to and processing shipments

helping to complete shipments, process and load orders

reading orders and placing them in the proper delivery areas

preventing on-the-job injuries by maintaining safety best practices across all areas of the operation

participating in preventive maintenance activities

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