Customer Service Data Entry

CLAUDIA RUELAS FIGUEROA

559-***-**** Visalia, CA ******************@*****.***

Medical Administrative / Branch Manager

SKILLS:

●Medical Receptionists

●Bilingual English/Spanish

●Microsoft Word/Excel

●Customer Service

●High Volume Phone Calls

●ECW website

●P&L

●Management

●Hiring

●Food cost

●Labor lost

●Cash handing

●Western union

Advance America 01/06/20-Still working

Branch Manager

Customer service

Welcome Customers

Payday loans

Title loans

PDL

Training

Cash handing

Marketing

Direct Mail

Western Union

Social security verification

PROFESSIONAL EXPERIENCE:

Bass medical Group -July2019-October2019

South Valley Vascular

.Welcome and greeted all Patients

. Collecting co-payments

.Petty Cash

. Medical Authorizations

. Register new patients and updated existing patients demographics.

.Check in -Check out

. Scheduling

. Insurance verification

. Medicare

MAXIMUS May 2016-June 2019

Health Representative

●Bilingual English/Spanish

●Data Entry

●Customer Service Skills

●Human Resource

●Medical Coverage

●Answering phones

●Presentations through states

●Audits

●Benefits Coverage

●Provider care

●Conducted face-to-face outreach and enrollment broker services to beneficiaries in a group and individual presentations.

●- Presented Managed Care Options to beneficiaries and assists them in using their health care plans.

●- Assists management with the training/guidance of new Enrollment Service

●- Performs data entry for enrollment/dis-enrollments, as needed.

●- Provided beneficiaries with status of enrollment/dis-enrollment, medical exemptions and waivers.

●- Documents daily activity accurately

RLMKJune 2011-April 2016

General Manager

●Food safety

●Hiring processes

●Inventory

●Training

●P&l

●Customer Service Skills

● Food Cost

● Payroll

. Profit-loss

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