Service Representative Customer
Resume:
€_ Khalil Glover (*)
oO A
Q mm :
100%
Khalil Glover
**************@*****.***
GlaxoSmithKline
Packaging Operator
‘August 2018- November 2023,
Zebulon, NC
Follow all GMP's, SOP’s, JSA's and ZSP's.
‘Troubleshoot equipment issues and make minor mechanical adjustments as needed.
‘Assist MET's/ Engineering with mechanical and technical issues pertaining to the MDI
Packaging lines,
Initiates performance management with zero waste, zero accidents, and zero detects in
the MDI packaging area.
‘Strong communication skil
Certified operator! trainer in MDI packaging equipment such as tray unloaders, spray
testers, sortimats, Marchesini Cartoners,case packers and palletizers
‘Trained and familar in batch specific Serialization batches using Seavision in MDI
packaging. - Perform challenges with required frequencies, while monitoring equipment
performance and reject rates.
Familiar with batch documents and other paperwork required for production.
Proficient computer skis in Word, MyLearning, Outlook, Veeva and FreeWeigh
applications,
Perform routine in-process testing to ensure quality
‘Spectrum (Remote)
‘Customer Service Representative
Wilson, NC
January 2017- August 2018
‘Station at a desk for 8-10 hours a day.
‘Take phone calls from new or existing customers with questions about services.
Process payments of customers.
‘Set appointments for at home services needed.
Work in a timely manner while stil satisfying all customer needs.
Promote company brand and provide information to potentially earn new clients,
Process refunds for any company mistakes or suggest better deals.
McDonalds
‘Crew member > Team Lead
‘September 2010- July 2018
Created a work environment with high expectations of safety and quality
Instructed team on performance and output.
‘Communicated with customers’ concems and order request.
Responsible for opening/ closing store.
‘Wilson Community College- GED
Energetic withthe love fr research and exploration
Valuable communicator who can funetion well individually ras team
Influential speaker with the grave to captivate all audiences
Passion for making one fel 2s welcome and comfortable as possible
ZB
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