Restaurant Manager
Resume:
PATRICIA
KIPP
**************@*****.***
Jackson, Tennessee 38305
SKILLS
Performance improvement
Recipes and menu planning
Marketing and Advertising
Food Preparation and Safety
Recruitment
Order Delivery Practices
Passion for customer satisfaction
Natural leader
Staff Scheduling
Point of Sale (POS) system operation
Operations management
EDUCATION
North Side High School
Jackson, TN • 05/1982
High School Diploma
PROFESSIONAL SUMMARY
Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist over 50 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
WORK HISTORY
Denny's - Restaurant Manager
06/2019 - Current
Trained in performance and wage reviews, Kitchen equipment operation and maintenance, Cost-controls, Staff Management, Dynamic, friendly hostess, Food service background, Business operations expertise, Inventory control and record keeping, Conflict resolution techniques, Budgeting, Led and directed team members on effective methods, operations and procedures.
Doubletree By Hilton - Evening Supervisor
Jackson, TN • 03/2021 - 05/2024
Built trust among employees by consistently demonstrating transparency, fairness, and reliability in managerial decisions.
Mitigated conflicts among staff members by mediating disputes fairly and effectively enforcing workplace conduct standards when necessary.
Ensured smooth operations during evening shifts by overseeing staff performance and addressing issues promptly.
Maintained a safe and clean working environment for staff and customers through regular inspections and adherence to company policies.
IHOP-Jakson - Server
03/2016 - 06/2019
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies, Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers, Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Chick-fil-A - Guest Care Specialist
03/2012 - 05/2019
Performed order taking, POS transactions, prepared orders for guests and ensured quality guest care.
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