Customer Service Support

ASHLEY ROE

*** ****** **** ***** ***. ****, TN 37128 Cell: 615-***-****

Professional Summary

Successfully complete challenging assignments and projects that require problem-solving skills, negotiation, and creative thinking. Possess the ability to work under pressure, working on multiple projects and managing multiple deadlines at once. Always seeking to exceed expectations and acting in the best interest of the client; both internal and external.

Skills

Effective with written and verbal communication skills with a great attention to detail; superb customer service skills; ability to work independently with minimal supervision or direction, as well as within a team environment.

Work History

Picker/Packer/Shipper December 2022-present

Randstad/Symmetry Surgical

Pick product from isles using RF Scanner

Check picked products and box them in correct box size

Print orders and sort into correct sections

Ship picked orders via UPS or Fedex

Train new employees

Keep my work area neat and clean

Close out carriers at the end of day and send mangers daily and end of night reports.

Tech 1/Line Lead

Aerotek/Thermofisher Scientific March 2022-December 2022

Assemble IV bags and other medical bags

Keep the area sanitized and clear of trash and debris.

Train new employees

Package, label, weigh, and ship out finished products

Picker/Packer/Shipper October 2021-March 2022

Preferred Medical/Alliance

Pick product from isles

Check racked orders and pack product accordingly

Ship completed orders via UPS or Fedex

Train new employees

Keep my work area neat and clean

Help supervisor with shipping issues

Assistant Manager

Shoe Carnival November 2021-January 2022

Run cash register

Manage emails and daily directives

Rotate merchandise and update pricing charts

Unload trucks

Help customers with merchandise and pricing

Maintain a professional, welcoming, and safe work and shopping environment

Count down tills, run reports, and set registers for next day use

Keep in touch with district manager about daily sales, labor, and margin goals

Run down isles and make room for new inventory

Keep signs and planograms up to date

Assistant Manager June 2021-November 2021

Dirt Cheap LLC

Run cash register

Order supplies and stock for store

Manage emails and daily directives

Condense shelves and Put out stock

Rotate merchandise and update pricing charts

Unload and load trucks

Help customers with merchandise and pricing

Maintain a professional, welcoming, and safe work and shopping environment

Count down tills, run reports, and set registers for next day use

Keep in touch with district manager about daily sales and labor

Cashier/Pet Representative February 2021-June 2021

Kelton’s Hardware and Pet

Run the cash register

Stock hardware and pet supplies

Maintain a clean and professional work and shopping environment

Check inventory

Help with displays and sale items

Assist customers in any questions or concerns they may have

Make product labels and work planograms and resets in store

Answer phones and assist with online orders

Train new employees

Certified Nurses Aid/Caregiver September 2018-Febuary 2020

Public Partnership

Administer prescriptions as needed

Take vitals of client every 3 to 4 hours as requested

Help with mobility around home and during doctor appointments throughout the week

Prepare meals and snacks throughout the day

Plan activities throughout the day

Lead Sales Associate

Dollar General October 2017-August 2018

Deal with customer relations

Train new employees

Check in truck orders and deliveries

Scan and count in vendors

Run register

Work planograms and resets in the store

Send in work orders and work tickets

Pharmaceutical Tech August 2015-February 2017

Advantage Resource/A+ Secure Packaging

Review client requests

Pull, count, and inspect product for packaging

Fill out hourly check reports

Operate blister machine when needed

Final count of blistered product, pack out, label, final pack out and place on pallets for wrapping for shipping.

Finalize and file paperwork along with sending copies to client

Sales Associate, Front End Coordinator May 2014-June 2015

Dirt Cheap

Assist customers

Stock Product

Load and Unload truck deliveries

Count down tills and sent reports to corporate on daily earnings

Resolve customer related issues

Train new employees

Assess front staff performance

assist in scheduling shifts

Production Worker July 2013-April 2014

General Electric

Operate a door forming machine

Inspect parts for defects

Apply parts in a given time

Train new employees on jobs and safety protocols

Assistant, Receptionist May 2013-April 2015

Alabama Electrology and Permanent Cosmetics

Dealing with enquiries in person and over the phone

Schedule appointments

Operating the payment point and handling payments

Handle refunds and payment discrepancies

File client accounts

Assist in retail sales

Promote services and special offers

Education

Smyrna High School – Diploma obtained

TN Professional Training Institute – Certificate of completion for Phlebotomy Training

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