Customer Service Representative

Amanda Michelle Cohen

530-***-**** • **************@*****.*** • Loma Rica, California

Summary:

I am a experienced professional adept in customer service, data entry, and management. I bring strong communication and efficiency to any role.

Work Experience:

Deli Cook/Customer Service Representative

Gold Eagle Market, Loma Rica, California (2023 – 2024) Prepared and cooked a variety of deli items while ensuring high standards of food quality and safety. Managed customer inquiries, disputes, and claims with professionalism and effective communication skills. Handled phone orders and coordinated deliveries, ensuring accuracy and timely service. Maid/Customer Service Representative

Motel 6, Davis, California (2019 - 2020)

Provided exceptional cleaning services to maintain the cleanliness and comfort of guest rooms and common areas.

Handled customer complaints and inquiries with professionalism and effective resolution strategies. Ensured guest satisfaction by promptly addressing needs and requests and maintaining a welcoming environment.

Lead Massage Therapist

The Waterfall Salon and Spa, Rancho Cordova, CA (2011 – 2012) Managed a team of massage therapists, including scheduling, training, and performance management. Provided therapeutic massage services to clients and ensured customer satisfaction. Collaborated with spa management to develop and implement marketing strategies to attract new clients. Lead Massage Therapist/Spa Manager

Synergy Salon and Spa, Sacramento, CA (2010 – 2011) Managed spa operations, including scheduling, customer service, and staff management. Provided leadership and training to other massage therapists to ensure high-quality services. Handled customer inquiries, complaints, and bookings with professionalism and efficiency. Certifications:

Massage Therapy Certificate, Carrington Career Institute, Rancho Cordova, California, 2012 CPR and First Aid Instruction, Red Cross, 2009

Certificate in Computer Construction, Sierra College, Rocklin, California, 2000 A+ Certification, Sierra College, Rocklin, California, 2000 Skills

● Proficient in database data entry and telephone/online customer service booking.

● Skilled in customer dispute resolution, political polling, and communication.

● Detail-oriented with organizational skills, including Microsoft Office proficiency.

● Familiarity with photo editing, graphic design, and audio recording software.

● CPR and first aid certified; experienced in leadership and team management. Refrences

Alvaro Villa Motel6 Manager 530-***-****

Raj Veer Singh Owner Gold Eagle 530-***-****

Collin Williams Dog Training / House Keeping Client (2018-2019) 530-***-****

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