Customer Service Internal Auditor

WORK EXPERIENCE

[ **/**/**** – Current ] Junior Internal Auditor

Abay Bank s.c

City: Addis Ababa Country: Ethiopia

As a Junior Internal Auditor, meticulous attention to detail is paramount. Analyzing financial records and procedures, I ensure compliance with regulations. Collaborating with senior auditors, I learn best practices and hone my skills. Through rigorous examination, I help mitigate risks and identify areas for improvement. As a vital part of the team, I strive for accuracy and integrity in every audit.

[ 14/06/2021 – 05/03/2023 ] customer service officer Abay bank s.c

City: addis ababa Country: Ethiopia

As a Customer Service Officer at Abay Bank, I am dedicated to providing exemplary service to every client. Addressing inquiries and concerns promptly, I strive to exceed customer expectations. Leveraging product knowledge and banking expertise, I offer tailored solutions to meet individual needs. Collaborating with colleagues, I ensure seamless transactions and satisfaction at every interaction. Committed to fostering lasting relationships, I represent Abay Bank with integrity and reliability.

[ 27/03/2021 – 06/06/2021 ] call center operator

international foundation for electoral system (IFES) City: Addis Ababa Country: Ethiopia

In Ethiopia, as a Call Center Operator for IFES, I play a crucial role in facilitating the 6th General Election of Ethiopia electoral information dissemination. Handling queries in multiple languages, I ensure inclusivity and accessibility. Through clear communication and empathy, I foster trust and transparency in the electoral process. Collaborating with diverse teams, I contribute to promoting democracy and civic engagement across Ethiopia. As an IFES representative, I strive to uphold the highest standards of integrity and professionalism. EDUCATION AND TRAIN

ING

[ 07/09/2017 – 26/12/2020 ] management

Addis Ababa university www.aau.edu.et

City: Addis Ababa Country: Ethiopia

LANGUAGE SKILLS

Mother tongue(s): Amharic

Solomon Tizazu Ayal

Gender: Male Date of birth: 13/01/1999 Nationality: Ethiopian

Home : 1000, Addis Ababa, Ethiopia

Email: ***********@*****.*** Phone: +251-*********

LinkedIn: linkedin.com/in/solomon-tizazu-3086b11b4 Other language(s):

English

LISTENING B2 READING C1 WRITING B1

SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user VOLUNTEERING

[ 08/06/2020 – 10/10/2020 ] volunteer recognition by addis ababa city administration addis ababa volunteered in Addis Ababa City Administration during COVID-19, eager to aid during the crisis. Now, I seek to continue my humanitarian efforts alongside my professional duties. My experience has instilled a passion for community service, and I'm keen to further contribute. Combining my work with humanitarian activities is a priority for me.

DIGITAL SKILLS

My Digital Skills

Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with social media platforms Good use of Microsoft app, social network, internet search engines and e-mail

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