Customer Service Mental Health
Resume:
Annie L. Cabral
***************@*******.***
September 20, 2023
Resume
RSPS Coach
Project Vida
October 2023 to April 2024
• Advocates for clients and assists them in times of crisis or fear. This may include accompanying them in their
appointments with doctor or other staff, reducing a crisis situation and advocating their needs.
• Performs outreach in communities, informing people of the services available to the client.
• Assists individuals in choosing, obtaining and keeping wellness and healthy lifestyle related goals.
• Supports individuals through the process of identifying health and wellness related goals.
• Asks facilitative questions to support people gain insight into their own personal situations.
• Empowers clients to find solutions for health problems and concerns they are facing.
• Helps to find solutions by asking questions that give insight into wellness status.
• Assists in identifying steps to take to achieve a health and wellness related goal.
• Uses a variety of methods, tailored to the individual, to move through the process of setting and reaching health and wellness related goals.
• Provides structure and support to promote personal progress and accountability.
• Compiles and shares wellness and healthy lifestyle resources for peers and other staff or supporters.
• Selectively uses self-disclosure to inspire and support.
• Completes all required documentation in a timely, legible manner.
• Educates other staff about the recovery process and the damaging role that stigma can play in undermining recovery.
• Visits community resources with people using services to assist them in becoming familiar with potential
opportunities.
• Ensures confidentiality of individual information.
• Assists in the orientation process for persons who are receiving mental health and/or co-occurring disorders services.
• Educates and engages individuals in the recovery process to recognize early triggers and signs of relapse and use of individual coping strategies as an alternative to more restrictive services.
• Performs other duties as assigned
RSPS Coach
Recovery Alliance
March 2023 to September 2023
Responsibilities include but not limited to:
Providing peer recovery support services and guidance into the many pathways of recovery.
Inform and provide individuals with the harm reduction tools and resources necessary to minimize self-harm, enhance recovery, and improve quality of life.
Harm Reduction Resources:
Fentanyl Test Strips
Narcan Distribution
Wound Care Kits
Hygiene Kits
Bleach Kits
Smoke Kits
Condom Kits
Food & Water
Account Rep II
Castlight Health/Telerx
October 2015 to November 2017
Responsibilities included but not limited to:
Universal Vascular Center/Human Resource Specialist Artery and Vein Center
April 2015 to August 2015
Responsibilities included but not limited to:
Employee relations, benefits, payroll Specialist, database management, ensuring compliance of all legal and government reporting and policies for the divisions.
Serve as the point of contact for all personnel employee matters and provide guidance to associates.
Coordinate and monitor leaves of absences in designated markets in the division.
Track reviews and handle performance management issues with managers and associates.
Salary Specialist that includes merit increase, salary adjustment and changes, transfers.
Participate in recruitment effort for exempt and non-exempt personnel; coordinate advertisements and position postings; Monitor personnel hiring and terminations and ensure accuracy of data input and systems access for associates.
Maintains employee confidence and protects operations by maintaining personnel data confidential and accurate. Communicates with executives and line management to gather and convey relevant information to
Customer Service Representative-Technical Support
Time Warner Cable
August 2013 to September 2014
Responsibilities included, but not limited to:
Received inbound calls achieving company goals
Addressed and resolved client problems (service, technical, collection).
Scheduled clients for repairs and sales opportunities. Receptionist/Office Manager
+ Add company name
October 2006 to May 2010
Responsibilities included, but not limited to:
Ensured excellent customer service on inbound calls. Scheduled appointments for insurance claims.
Assisted in the Billing / Collections and Payroll / Bookkeeping processes for the company.
Extensive customer service (telephonic/face-to-face) Health Care Provider
Self Employed - El Paso, TX
April 2006 to January 2009
Elderly Care. Responsibilities included, but not limited to: Provided care and maintained living area for the elderly. Assisted in billing and collections.
Responsible for outpatient follow-up.
Range Medic
Edge Research and Development
January 2005 to May 2006
Responsibilities included, but not limited to
Effective Trainer
Gave presentations utilizing effective communication and presentation skills.
Assessed client needs.
Utilized solid time management skills.
Emergency Medical Technician Basic/Trainer
El Paso Fire Department
October 1998 to December 2004
Responsibilities included, but not limited to:
Performed various administrative.
Addressed questions from internal and external visitors. Mentored and trained new EMTs
Documented patient care needs/complaints.
Performed emergency patient care during transport to medical facility.
Computer/Software Experience
Proficient in Microsoft software: Word, Excel, Power Point, and Access. Education
Bachelor of Science in Health Care Management/Social Psychology Park University
March 2008 to June 2017
Associate in Business Management
El Paso Community College
2016
RSPS Certification
ASIST
ASIST-K
MATS
MARS
Recovery House Manager Certified
CPR Certified
HHS Privacy Training
Narcan Administration
HHS Information Security/Cybersecurity Training for Contractors Creating Safe Scenes
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